WEEK 5 - Periode 3

WELCOME!
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Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 26 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 90 min

Items in this lesson

WELCOME!

Slide 1 - Slide

Today's plan
  • Formal writing
  • Common Mistakes
  • Complaint letter

Slide 2 - Slide

Een brief naar een vriend in Canada is een ......
A
informele brief
B
formele brief

Slide 3 - Quiz

een memo naar een collega is een …...
A
informele brief
B
formele brief

Slide 4 - Quiz

een solicitatie is een …..
A
informele brief
B
formele brief

Slide 5 - Quiz

hoe begin je een formele brief?
A
hello there
B
Hi
C
Dear
D
hello

Slide 6 - Quiz

Wat is het meest formal?
A
you are
B
you're
C
ur

Slide 7 - Quiz

What is NOT an informal salutation?
A
Hi
B
Hello
C
Yo bro
D
Dear

Slide 8 - Quiz

Writing exam
Today is your last lesson before your writing exam!

Slide 9 - Slide

Slide 10 - Slide

Slide 11 - Slide

Slide 12 - Slide

Slide 13 - Slide

Slide 14 - Slide

Mag je woorden zoals wanna-gonna gebruiken in je examen?
A
ja
B
nee
C
weet niet
D
ligt aan de brief

Slide 15 - Quiz

Lesson goals


  • Writing Learn the structure + how to write a complaint letter
  • Grammar: use of articles 
  • Able to identify and fix errors

Slide 16 - Slide

Articles (A/An)
A gebruik je voor woorden die beginnen met een medeklinker:
- A woman
- A shoe
AN gebruik je voor woorden die beginnen met een klinker
- An apple
- An egg
Maar ook als een klinker klinkt als een medeklinker:
- ''u'' klinkt als ''you'' -> A university
- ''o'' klinkt als ''w'' -> A one-room apartment 
Maar ook als een medeklinker,klinkt als een klinker:
-  een stomme ''h'' -> an hour
- een afkorting -> an NBC reporter

Slide 17 - Slide

A complaint letter 

Slide 18 - Slide

Structure email or letter of complaint

part 1
opening
When you do know the recipient's name:
Dear Mr (or Mrs, Ms, Miss, etc.) Surname.
When you don't know the recipient's name:
Dear Sir/Madam,  or To whom it may concern. 
part 2
introduction  paragraph
In your first sentence draw the recipient’s attention to the matter you’re going to raise or discuss.
Reason of writing.
body paragraph(s)
Provide some detailed background information; describe the circumstances that resulted in your dissatisfaction. Then, expand on the effects and consequences the problem had—show what damage you’ve suffered.
final paragraph
In conclusion, you should state what your expectations are and when you want to receive an answer to your complaint.
part 3
the close
When you do know the recipient's name: Yours sincerely,
When you don't know the recipient's name: Yours faithfully,
Type your name underneath your signature.

Slide 19 - Slide

Letter of complaint
This caused me to ...
Dit heeft ertoe geleid dat ik ...
I expect better service from a company of your reputation.
Ik verwacht betere service van een bedrijf met uw reputatie.
I am sure you will appreciate that this level of service is unacceptable.
Ik weet zeker dat u zult begrijpen dat deze service onacceptabel is.
I would like to know what action you will take to rectify this situation.
Ik zou graag willen weten welke acties u gaat ondernemen om deze situatie recht te zetten.

Slide 20 - Slide

letter of complaint
We regret to inform you that ...
Het spijt ons u te moeten mededelen dat ...
I am writing to express my dissatisfaction with / at ...
Ik schrijf u om mijn ontevredenheid / ongenoegen over ... te uiten.
Unfortunately, this product was incorrectly invoiced.
Helaas is dit product onjuist gefactureerd.
I returned / explained / requested ...
Ik bracht het terug / legde uit / heb verzocht ...

Slide 21 - Slide

Tips for the complaint letter
Focus on the most important facts. Don't give unnecessary background information.
Make sure you include:
  • the reason for writing (e.g. I am writing to ...)
  • what went wrong
  • what you would like to happen now.
  • Complaint letters are usually written in a formal style.
  • Use passives to be less direct and more formal, e.g. I was served quickly.

Slide 22 - Slide

Common mistakes
I have made a document with common mistakes. You are going to identify these mistakes and fix them!

We will discuss the answers together in 15min.

timer
15:00

Slide 23 - Slide

Complaint letter

Make the writing assignment I have uploaded in teams. You should hand it in before the end of this lesson!

Slide 24 - Slide

Complaint letter/e-mail  - example
Dear Sir/Madam,

I am writing to you this e-mail because I have a complaint to make.
Last week I ordered a computer through your site. We agreed that you would deliver the computer on the 2nd of April, that is today. I have been waiting the whole day. However I have not received the computer yet. You should have let me known about the delay. You could have phoned me for example or sent me an e-mail.
Could you please let me know what went wrong? I would like to know when you plan to deliver my computer.
I am looking forward to your speedy response.

Yours faithfully,
Susan Smith

Slide 25 - Slide

Slide 26 - Slide