Session 2
Effective communication
Lesson duration is: 15 minItems in this lesson
Effective communication
Unit 115: Working with others
Slide text
Unit 102: Presenting a professional image
Objectives
Explain the difference between verbal and non verbal communication
Give examples of good and bad communication
Explain how to adapt communication techniques based on different situations
Describe how good and bad communication makes clients feel
But first... lets recap last weeks session
Why is teamwork important within a salon?
Why teamwork matters
Keeps the salon running smoothly, especially on busy days
Ensures clients are happy and safe
Builds trust and respect among staff
Reduces stress and mistakes
What can happen if we do not work as a team?
Communication
Is communication really important?
Do you think this was an example of good or bad communication?
Good
Bad
Who was at fault?
Shop keeper
Customer
Both
How could this situation have been avoided?
What is communication?
What is communication?
Communication is a way of passing on, receiving and responding to information.
Good communication skills are essential in the beauty industry as it can make the difference between a poor treatment and an excellent one.
Poor communication often leads to confusion, misunderstanding and more importantly, mistakes.
There are 2 types of communication we use:
■Verbal
■Non-verbal
What's more important, verbal or non verbal communication?
Verbal
Non verbal
Both equally important
When we communicate, our non verbal communication AND the tone we use has more impact than what we actually say
What is verbal communication?
Verbal communication
Verbal communication is the use of spoken or written words to share information, ideas, or feelings with others.
In a beauty therapy context, verbal communication happens every time you speak or write to a client, colleague, or manager.
Questioning
Questioning is a vital part of communication within a beauty salon.
Can you think why?
In your groups, think of as many reasons why you think questioning is an important communication technique in a beauty salon
2
minute
00
second
Communication task
What do you think non verbal communication is?
Non verbal communication
the main type of non verbal communication we use in the beauty industry is:
Body language
Body language is a large part of non verbal communication.
You subconsciously pick up on peoples body language which helps you to interpret what they are thinking.
Can you tell how these people are feeling?
Slide text
Body language
FACIAL EXPRESSIONS:
We can easily see whether a person is happy, sad, angry, bored, confused etc just by looking at their facial expressions.
GESTURES:
People will often use hand gestures to show how they are feeling
Body language
MOVEMENTS:
Nodding your head for a yes or no answer, crossed arms and legs, fidgeting
EYE CONTACT:
Staring, looking at someone in the eye, lack of eye contact
POSTURE:
How you hold and present yourself
Good and bad communication
In groups, sort the negative and positive body language and put them together.
5
minute
00
second
REMEMBER...
If your face naturally looks like this, you will need to work at portraying a happy, positive body language!!!!
The difference a smile can make
Role play
Assignment
Submission date:
Tuesday 26th October
