Quiz on Case 1

• Engels
• MBO
• Studiejaar 1

Welcome to English :) 

I hope you are all doing well

Today

-Introducing Case 1

-Understanding what you have to do for Case 1

How was your vacation? Write in English what you did or how it was. :)

Case 1

Your semester video project. 

This is your main grade for English. (Therefore, very important!) 

Take the next 5 minutes to Check the "case 1" assignment in Teams 

-Go to "opdrachten" in Teams. 

-Enjoy your coffee or tea and read over the assignment.

-Come back in 5 minutes and answer questions about the assignment. 

What do you have to make for Case 1?

1. A portfolio
2. 2 Essays
3. 2 Videos

Who is in the video?

1. You and another person
2. Just You

Who is the other person in the video pretending to be?

1. Your mom
2. A Hotel Guest

What are the two skills you practice in the videos?

How many steps should you include in your Check-In Video?

1. 14
2. 4
3. 10

How many steps are in "Handling a Complaint"

1. 1
2. 2
3. 4
4. 10

What are the 4 steps in "Handling a Complaint"

Handling a Complaint

1. Listen 

2. Apologize 

3. Solve

4. Thank 

Why do you think Case 1 is important to learn and complete?

Case 1- Why? 

Case 1 is about learning how to do important hotel tasks, such as Checking-in, while using formal English. 

These are realistic situations that you will experience during your internships. 

What we will work on this period

-Learning Hotel vocabulary 

-Learning Formal English

-Lots of speaking practice. 

Do you have any questions?

Next Class we will: 

-Review politeness and non-verbal communication skills from the Case 1 document

-Practice checking someone in with a partner. 

Have a nice day :)