M3 Reading Signs and complaints

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Slide 1: Slide
EngelsMiddelbare schoolvmbo g, mavoLeerjaar 2

This lesson contains 28 slides, with interactive quizzes, text slides and 2 videos.

time-iconLesson duration is: 30 min

Items in this lesson

Slide 1 - Slide

0

Slide 2 - Video

Those signs weren't clear, right? Do you know what the following signs mean?

Slide 3 - Slide

The police?
A
removes cars with expensive things in it
B
checks if you left something in your car
C
gives you a fine
D
gives a warning

Slide 4 - Quiz

The person you see on the sign is a?
A
biker
B
bicycle thief
C
Police officer
D
pedestrian

Slide 5 - Quiz

Which department is on the first floor?
A
x-ray
B
restaurant
C
clinic
D
care unit

Slide 6 - Quiz

This garage
A
is on vacation
B
is temporary closed
C
moved to somewhere else
D
is re-opening

Slide 7 - Quiz

Complaints

Slide 8 - Slide

The following text is about customer complaints. Before we read through them, we are going to listen to some of your complaints. 

Slide 9 - Slide

Slide 10 - Slide

What does Mrs. Alice Adams complain about?
A
That the new helmet she bought broke
B
That the helmet is too expensive
C
That she lost her daughter
D
That her daughter doesn't like the new helmet

Slide 11 - Quiz

What happened when she went back to the store?
A
She fought with the shop assistant
B
She got a new helmet
C
The shop assistant was rude
D
She didn't agree with the answer of the shop assistant

Slide 12 - Quiz

Which sentence matches with the text?
A
Alice never writes to a company
B
Alice is afraid of letting her daughter play outside
C
Alice has to buy a new helmet for herself
D
Alice wants a refund

Slide 13 - Quiz

Slide 14 - Slide

Is this the first time that Mike sheen writes a letter of complaint?
A
No, he often does it
B
Yes
C
I can't find it in the e-mail
D
He always sends letters of complaint

Slide 15 - Quiz

What does Mike Sheen want?
A
A new bicycle
B
A refund
C
To introduce himself
D
To repair his racing bike

Slide 16 - Quiz

What did he think of the product? In the first instance?
A
Trash
B
Absolutely wonderful
C
A good invention
D
Nonsense

Slide 17 - Quiz

Slide 18 - Slide

What does Mister Durham complain about?
A
That he forgot the exact date
B
That he needed to pay 15% off the price
C
About receiving the wrong order
D
About the special offer

Slide 19 - Quiz

What did the shop assistant tell Mr. Durham?
A
Not to worry
B
Not to be angry
C
It is not written in the mail
D
Not to complain

Slide 20 - Quiz

Why was it the wrong bike?
A
It was a women's bike
B
It was a children's bike
C
It was an old rusty bike
D
It is not written in the text

Slide 21 - Quiz

Slide 22 - Slide

What does Joan Jenkins complain about?
A
The bad service
B
The wrong saddle
C
That she lost her receipt
D
That the saddle was to expensiveve

Slide 23 - Quiz

What did the shop assistant tell Joan Jenkins about the saddle?
A
That it fits any bike
B
That it's specially made for her bike
C
That it's a women's saddle
D
That the saddle is the best offer they have

Slide 24 - Quiz

What does Joan Jenkins say about the customer service?
A
That they will lose money
B
That they are unfriendly
C
That she will not recommend the store
D
That they will lose customers this way

Slide 25 - Quiz

Slide 26 - Video

Letter of complaint

Slide 27 - Mind map

Writing
- The product you bought
- The name of the store
- Your complaint
- What you want from the store (refund, new product?)

Slide 28 - Slide