This lesson contains 24 slides, with interactive quizzes and text slides.
Items in this lesson
Slide 1 - Slide
-Jeff, I was very impressed with the way you handled the project. Nice work!
-Thank you, Steve. I appreciate the compliment.
-Dinner was great, Roberta. My compliments to the chef.
-Oh, it was nothing. I'm glad you liked it.
-Mrs. Hills, I'd like to compliment you on your presentation. It was excellent.
-Thank you so much. I'm glad you enjoyed it.
Slide 2 - Slide
Slide 3 - Slide
You have to give an important presentation on Thursday, but you simply do not have time to prepare. Ask one of your co-workers to give the presentation for you.
It’s a big ask, so be sure to be polite and persuasive!
Situation 1: A presentation to do
Slide 4 - Slide
You have promised to take your spouse on a long weekend holiday next
week and so you need to take Friday and Monday off.
The only problem is that you have already taken your quota of annual leave this year.
Ask the HR manager if there is still a way to take the time off.
Situation 2: No more leave
Slide 5 - Slide
One day, you receive a phone call regarding a previous employee. This
employee listed you as a reference and the company wants to ask you a few questions about the employee’s performance. You’re not quite sure why the employee gave your name as a reference as you actually have mixed feelings about them.
Answer the questions about the previous employee.
Situation 3: A phone reference
Slide 6 - Slide
You work for a medium-sized company. Staff motivation is a major
Your boss has asked you and your partner to come up with
some ideas to help the staff become more motivated.
With your partner, brainstorm some ideas to re-motivate the
employees and decide which you would like to implement.
Situation 4: Motivation
Slide 7 - Slide
You have decided to resign from your company after working there for
over five years.
Your boss has asked to speak to you to find out why.
Explain to your boss why you have decided to resign
Situation 5: Goodbye
Slide 8 - Slide
Slide 9 - Slide
Due to worsening traffic conditions and personal commitments, some employees have been asking for flexible working hours to be
Hold a meeting and decide whether to implement this policy in your company and how it would work.
Mock Meeting I: Flexi hours
Slide 10 - Slide
The CEO has been complaining about staff behavior: they come late,
they dress shabbily, they smoke where they’re not supposed to and they take two-hour lunch breaks.
Hold a meeting of the Heads of Department to discuss how to improve staff discipline.
Mock Meeting II: Employee behaviour
Slide 11 - Slide
Choose the correct answer!
Slide 12 - Slide
Bill's company has broken its four-quarter streak of declining ________.
Slide 13 - Quiz
Revenue from license sales ______ 5% during the second quarter of 2007.
Slide 14 - Quiz
Because of good business decisions, our company is growing faster than ________.
Slide 15 - Quiz
We expect _______ growth during the next couple of quarters.
Slide 16 - Quiz
The CEO announced that the company was taking a new ________.
Slide 17 - Quiz
The 90's stock market ______ created scores of (= many) dot-com millionaires.
Slide 18 - Quiz
A ______ company is one that isn't going to last very long. It's here one day, and gone the next.
Slide 19 - Quiz
The company spokesperson ________ to answer any questions.
Slide 20 - Quiz
We're a little worried. One of our major _______ is growing at a rapid rate.
Slide 21 - Quiz
Bill was trying to come up with a scheme to steal money from the company, but his boss _______ to this scheme and fired him.