M2.1 At the gate and boarding - IAS lesson 2

Week 2 
15 november
1 / 24
Slide 1: Slide
LuchtvaartdienstverleningMBOStudiejaar 1

This lesson contains 24 slides, with interactive quizzes, text slides and 2 videos.

Items in this lesson

Week 2 
15 november

Slide 1 - Slide

Program of today's lesson
  • Looking back: lesson of last week 
  • Theme 1 | At the gate
  • Self study: assignment 2
  • Theme 5 | Boarding call
  • Theme 2 | Boarding procedures

Slide 2 - Slide

M2.1: At the gate and boarding - main themes
  1. Making a boarding call
  2. Boarding procedures
  3. Checking travel documents
  4. Collecting hand luggage or pushchair
  5. Handling a Pet in Cabin
  6. Handling an Unaccompanied Minor

Slide 3 - Slide

Final assignment = simulation

You demonstrate the following during the boarding process:

  1. You make a boarding call;
  2. You can scan and check the boarding cards and passports;
  3. You monitor the right boarding method;
  4. You assist and board (special) passengers.

Slide 4 - Slide

Which concepts do you
still remind
from last week?

Slide 5 - Mind map

Slide 6 - Video

The truck which pushes the aircraft backwards when it's ready for departure is
called a ........
Backward truck
Push back truck
Tow truck
Pull truck

Slide 7 - Quiz

What is the difference between an inbound and an outbound flight?

Slide 8 - Open question

An inbound flight is an arriving flight
An outbound flight is a departing flight

Slide 9 - Slide

Focus on departing flight
In this module the focus is on the tasks related to a departing (outbound) flight.

Slide 10 - Slide

Assignment 2: gate and buffer handling
  1. This assignment can be found in Teams under the class tile via channel M2.1 At the gate and boarding under Files, Assignments folder.

  2. Download the assignment via the three dots (...) just behind the assignment name to your laptop and complete the assignment.

  3. When you have finished the assignment, upload it in Cum Laude via the study route Cohort 2021 - M2.1 At the gate and boarding.

Slide 11 - Slide

Slide 12 - Link

Theme 5 | Boarding call
  • A part of your task at the gate: make a boarding call for
  • Nowadays mostly performed by a computer system;
  • There are situations when you have to do the boarding call

Slide 13 - Slide

What kind of information
is in a boarding call?

Slide 14 - Mind map

Information in a boarding call
  1. Flight number
  2. Destination
  3. Boarding procedure
  4. Keep boarding pass and passport ready for inspection

Slide 15 - Slide

Slide 16 - Video

Practise a boarding call
  1. Make a pair
  2. Read the boarding call which you will receive from your teacher
  3. Read the boarding call to the other person
  4. Change roles

Slide 17 - Slide

Theme 2 | Boarding procedures
Boarding methods
  1. Free seating
  2. Class or zone boarding
  3. Row boarding
  4. Easy boarding
  5. Comfort boarding

Slide 18 - Slide

Free seating
Class or zone boarding
Row boarding
Easy boarding
Comfort boarding
Passengers do not have a seat number and can sit where they want. First come, first served.
Boarding per class or zone.
In this procedure the passengers in the front rows are usually the last to board.
In this procedure, all the window seats are boarded first, followed by the middle seats and finally the aisle seats.
A combination of several methods. The common feature of these procedures is to get the passenger on board as quickly and comfortably as possible.

Slide 19 - Drag question

Boarding methods

Slide 20 - Slide

What is the purpose of each
boarding method?

Slide 21 - Open question

What did you learn today?

Slide 22 - Open question

Learning goals
Ask yourself if you:

  •  can identify the differences between gate handling and
      buffer handling;
  • practised with the boarding call;
  • can recognise the five different boarding methods.

Slide 23 - Slide

Week 3 
22 november

Slide 24 - Slide