LE11 - ITIL - LES3 - Change Management

• ICT
• MBO
• Studiejaar 3

What do you think

change management is?

Have you ever dealt with
an ITIL change at a service desk?

Yup

Nope

Dunno

Wat is the Dutch term for
Change Advisory Board?

1. Wijzigingsdevisie
2. Change Advisory Board
3. Wijzigingsadvies-commissie
4. Wijzigingsbeheer-groep

True or false:
A helpdesk employee can
approve or deny a change.

1. True
2. False

What is the purpose of
evaluation?

TIPs

TOPs