Writing emails

• Engels
• MBO
• Studiejaar 2

What are the do's and don's when writing an email?

What is a correct way to start a formal email (you do not know who will receive the email)?

1. Dear Mister/M'am,
2. Dear Sir/Madam,
3. Dear sir, madam,
4. Dear Mr /Mrs

If you start an email with Dear Sir/Madam, how do you end?

1. Greetings
2. Yours faithfully
3. Yours sincerely
4. Best wishes

That's all for now. See you tonight! ____ Mary xxx
What is the most informal answer?

1. Yours faithfully
2. Yours sincerely
3. Best wish
4. Love

As mentioned in my CV, I have _____ experience in this area.
What is the most formal answer?

1. a considerable amount
2. masses of
3. great
4. lots of

I was very surprised and disappointed by this.
This person:

1. wants to thank you
2. wants more information
3. is giving a compliment
4. has a complaint

I would like to offer my sincere apologies for my mistake.
This person:

1. wants to make a request
2. expresses regret
3. wants a clarification
4. does a suggestion

I would be very grateful if you could send me your current price list.
This person:

1. is making a request
2. wants a clarification
3. wants to make a complaint
4. asks for an attachment

I am writing to enquire(?) about your full skin treatment
This person wants:

1. to make an appointment
2. to offer congratulations
3. to make a payment
4. more information about possible treatments

I would like to schedule an appointment for March 19th.
This person wants to:

1. book a treatment
2. offer congratulations
3. to make a payment
4. make apologies

1. Salutation: Dear Ms Hunter
2. Introduction/ reason for writing
3. Body of the text
4. Conclusion of the text
5. Kind regards,
6. Your name

The correct order

What is the correct order of writing an email? 

Drag and drop: from top to bottom:

Introduction > reason for writing

Dear Ms Hunter,

Conclusion of the text

Kind regards,

Body of the text

Your name

Answer:

Hello, I

wish to make 

an appointment for a pedicure

at your salon

on Thursday 26th 

To be clear in English you need to write in the right word order. 

What do you remember about word order?

Who

Does

What

Where 

When

Write a short email to:
Ms Jenkins of salon Amythes, to schedule an appointment for a hair cut on March 25th at 3 o'clock in the afternoon.