SEPT - ENG 1

Les 1 
Engels

Een klant ontvangen
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Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 15 slides, with interactive quiz, text slides and 2 videos.

time-iconLesson duration is: 60 min

Items in this lesson

Les 1 
Engels

Een klant ontvangen

Slide 1 - Slide

Would you allow someone else to treat you in a disrespectul or  bad way?
What does (mutual) respect mean to you?

Slide 2 - Slide

Have you ever experienced bad customer service?

Slide 3 - Slide

Goals for today:
1. I can respectfully approach somebody.
2. I can use simple English sentences.

Slide 4 - Slide

Slide 5 - Video

Today's programme
1. Watching a video about customer service: https://www.youtube.com/watch?v=Zy1h49_L8ME
2. Reading an article and discussion:
  https://www.andrewjensen.net/5-ways-to-properly-greet-a-customer/
3. Exercise 27 from Can Do
4. Writing an instruction on how to receive a customer 




Slide 6 - Slide

What's going on?
What's going on during the 1st part of the video ? How does the employee treat the customer ? What's her facial expression, intonation of her voice etc? 
-
What's going on during the 2nd part of the video? Are there more positive moments compared to part 1?



Slide 7 - Slide

Slide 8 - Video

Slide 9 - Link

How to greet a customer 
Write down 5 pieces of advice from the article you've just read. Are you done? Discuss with your classmates. Share your ideas. 

Slide 10 - Slide

Slide 11 - Slide

Ideal customer experience
Write a story on what the ideal customer experience looks like. You can use real life examples or use your fantasy. (300 words approx).

Slide 12 - Slide

Slide 13 - Link

What have we learned today?

Slide 14 - Open question

QUESTIONS?

Slide 15 - Slide