Mastering the Booking Process: From Reservation to Confirmation

Mastering the Booking Process: From Reservation to Confirmation
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Slide 1: Slide

This lesson contains 16 slides, with interactive quizzes and text slides.

Items in this lesson

Mastering the Booking Process: From Reservation to Confirmation

Slide 1 - Slide

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Learning Objective
At the end of the lesson, you will be able to understand the steps involved in receiving a booking reservation and sending a booking confirmation.

Slide 2 - Slide

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What do you already know about the process of receiving a booking reservation and sending a booking confirmation?

Slide 3 - Mind map

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Slide 1: Introduction
Importance of efficient booking management in a hotel.

Slide 4 - Slide

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Slide 2: Receiving a Booking Reservation
Methods of receiving booking reservations: phone, email, website.

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Slide 3: Gathering Reservation Details
Key information to collect: guest name, check-in/out dates, room preferences, special requests.

Slide 6 - Slide

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Slide 4: Confirming Availability
Checking room availability and matching the reservation request.

Slide 7 - Slide

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Slide 5: Sending a Booking Confirmation
Preparing and sending a booking confirmation email or letter.

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Slide 6: Confirmation Contents
Important elements of a booking confirmation: reservation details, payment information, cancellation policy.

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Slide 7: Reviewing the Reservation
Double-checking the reservation details for accuracy and completeness.

Slide 10 - Slide

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Slide 8: Sample Confirmation Email
Show a sample booking confirmation email and explain its components.

Slide 11 - Slide

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Slide 9: Best Practices
Tips for providing exceptional customer service during the booking process.

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Slide 10: Recap and Conclusion
Summarize the key points covered in the lesson and emphasize their importance.

Slide 13 - Slide

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Write down 3 things you learned in this lesson.

Slide 14 - Open question

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.
Write down 2 things you want to know more about.

Slide 15 - Open question

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.
Ask 1 question about something you haven't quite understood yet.

Slide 16 - Open question

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.