M1.2 - Departures Check-in 2 - les 6 - English

Programme Theme 4
  • Goals for today
  • Looking back on lesson 5
  • Explanation theme 4:   dangerous goods, security questions and liquids
  • Roleplay theme 4 and assignments
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Slide 1: Slide
LuchtvaartdienstverlenerMBOStudiejaar 1

This lesson contains 38 slides, with interactive quizzes, text slides and 3 videos.

time-iconLesson duration is: 90 min

Items in this lesson

Programme Theme 4
  • Goals for today
  • Looking back on lesson 5
  • Explanation theme 4:   dangerous goods, security questions and liquids
  • Roleplay theme 4 and assignments

Slide 1 - Slide

after today's lesson you can:
  • ensure the safety of the passenger and their luggage;
  • ask the necessary security questions in English during the check-in of a passenger and their baggage;
  • name and identify different types of dangerous goods;
  • apply the DG rules during the check-in of a passenger and their baggage;
  • name and recognise different types of prohibited items;
  • apply the rules on prohibited items during the check-in of a passenger and their baggage

Slide 2 - Slide

looking back on week 5:
full service check-in of a passenger and their:
  • baggage  
  • excess baggage

Slide 3 - Slide

what PROOF does a passenger have to show that they checked in baggage?
A
boarding pass
B
claimtag
C
baggage label
D
it's entered in the DCS

Slide 4 - Quiz

why do you attach a "heavy label" to a suitcase that is heavier than 23 kilos?
A
to prove that it's paid excess baggage
B
if you don't, the baggage system could be damaged
C
for the protection of the baggage handlers
D
to recognise the baggage as "odd size"

Slide 5 - Quiz

name examples of "odd size" baggage:

Slide 6 - Mind map

what do you write down
on the orange heavy label?

Slide 7 - Open question

how may a bicycle be checked-in?
A
wrapped the way the passenger wishes
B
only the pedals need to be taken off
C
may be presented at odd size desk without wrapping
D
wrapped in a special cardboard box, available at Schiphol

Slide 8 - Quiz

may this dog be carried like this as hand luggage?
A
yes
B
no

Slide 9 - Quiz

is this allowed?

  • unfortunately... 
  • This dog must be transported in a kennel in the baggage hold. Except for "emotional support dogs", "assistant dogs" and "rescue dogs", but he may NEVER be seated on a passenger seat. 

Slide 10 - Slide


A
this is an AVIH
B
this is a PETC

Slide 11 - Quiz

why do we let the flightcrew (de cockpitbemanning) know that an animal is being loaded in the hold?

Slide 12 - Open question

Slide 13 - Slide

"IATA free items"
may be taken along:
A
as checked-in baggage at no extra costs
B
in the cabin as extra hand baggage

Slide 14 - Quiz

give an example of IATA free items:

Slide 15 - Mind map

theme 4: 

  • dangerous goods
  • security questions
  • liquids (next week)

Slide 16 - Slide

a PGSA...
  • is constantly alert with regards to security matters and dangerous goods;
  • asks questions about  the passenger's baggage (we call these "security questions");
  • makes the passengers aware of the rules concerning dangerous goods and objects.

Slide 17 - Slide

Slide 18 - Video

FAA
= Federal Aviation Administration
this organisation is responsible for making the rules and regulations for flight safety matters.

Slide 19 - Slide

a PGSA's role concerning 
dangerous goods
  • during the full service check-in you ask the passenger 4 security questions  about his/her baggage (we will talk about these later)
  • with these questions, you contribute to the safety of aviation
  • if a passenger answers "no"  to 1 of these 4 questions, you call in your superior
  • this superior temporarily takes over the conversation to decide if the passenger may be checked-in.

Slide 20 - Slide

what could you use?
  • left you see a PGSA with a list.
  • this list is the "dangerous goods card" with information regarding to what's allowed and what's not.

Slide 21 - Slide

dangerous goods card:
  • what is allowed in the cabin?
  • what must be checked in?
  • what's completely prohibited to take along in a plane?

Slide 22 - Slide

ok.. but what about a passenger that uses the SSCI kiosk?

  • In this case the security questions are asked as well.
  • They get to see this screen before they can check themselves in:

Slide 23 - Slide

Slide 24 - Slide

please make assignment 16  in the module reader:
book LVD K2 assignment 3.21:
translation of the security questions

you can make the assignment in DigiPlein.

Slide 25 - Slide

dangerous goods (DG): 

... are goods and substances that may cause problems/danger during transport. They are a potential risk for:
  • health
  • safety
  • property
  • environment

Slide 26 - Slide

IATA
International Air Transport Association

distinguishes 2 types of labels:

Slide 27 - Slide

hazard labels
(gevaren etiket)
handling labels
(behandelings etiket)

Slide 28 - Slide

Slide 29 - Video

please make assignment 17  
in the module reader:
book LVD K2 assignments:
5.23 (questions)
5.24 (you may google)
5.25 (recognise DG labels)

you can make these assignments in DigiPlein.

Slide 30 - Slide

electronic devices and  
lithium batteries
  • mobile phones, laptops and tablets are powered by a  lithium battery (a rechargable battery).
  • at high temperatures this battery may catch fire or explode at high altitudes. 
  • because of this portential hazard airlines regulate the transport of electronic devices with a lithium battery.

Slide 31 - Slide

Slide 32 - Video

prohibited items and substances
  • IATA has compiled a list of objects and substances that cannot be carried in cabin or hold baggage (prohibited items).
  • A passenger carrying these may cause injury to a person or endanger the safety of the aircraft.

Slide 33 - Slide

give an example of a
"prohibited item"

Slide 34 - Mind map

Slide 35 - Slide

Slide 36 - Slide

Opdrachten:
LVD K2 book:

  • read chapter 3.4.5 (pages 76 en 77)
  • read chapter 5.3 (pages 127 en 128)
  • read chapter 5.6 (pages 147-155)
  • make assignment 16 (book 3.21)
  • make assignment 17 (book 5.23 + 5.24 + 5.25)
  • and of course all the assignments of the past weeks!

Slide 37 - Slide

role play 4

Slide 38 - Slide