Reading correspondence JAM-OH 1

• Engels
• MBO
• Studiejaar 1-3

Reading formal correspondence

Welcome students

For today:

 What is correspondence

Types of correspondence

 Examples of Formal correspondence

Reading strategies

Summary

What is correspondence?

Correspondence = correspondentie ook wel brief / mailwisseling.

Types of correspondence

Formal correspondence  (zakelijke brief)=>  letter of application, offer, letter of enquiry, complaint letter.

Informal correspondence (persoonlijke brief) =>postcards, thank you, apologies, invitations.

What type of correspondence is this?

1. Formal
2. Informal

Examples of formal correspondence for Junior accountmanagers?

Examples

Formal: 

- Letter of complaint

- A request for information

- Cancellation

- Confirmation

- Offer

- Order

What type of correspondence is this?

1. Formal
2. Informal

What type of correspondence is this?

1. Formal
2. Informal

What kind of correspondence is this?

1. Formal correspondence between two institutions
2. Informal correspondence between two colleagues
3. Informal correspondence between two good friends.
4. Formal correspondence between a company and a person

Why was this email sent?

1. To accept a new customer
2. To confirm a payment
3. To request a payment
4. To request an account

What should Ms Menson do if she has questions about her account?

1. Call customer care by phone.
2. Make her payments in time
3. Send her question in an email
4. Visit Manny at his office

This email is?

1. Formal
2. Informal

Timothy wrote this mail to....

1. Invite friends
2. Thank friends

Timothy wants his friends to...

1. bring music
2. bring refreshments

birthday

exams soon

to Tom

to Susan

computer game

Tom wrote an email

Susan gave a birthday present

It was Tom's

Tom likes the

Susan has

What kind of letter is this?

1. A reminder
2. An apology
3. An offer
4. A letter dealing with the complaint

Summary

Informal correspondence:

Invitation, keeping in touch, making contact, wishes

Formal correspondence:

Letter of complaint, request for information, cancellation, confirmation, offer, order.

Skimming is

1. Reading titles, headers, subheaders
2. look for specific information
3. Read the first (last) sentence of the paragraph
4. read intensively

Scanning is...

1. detailed reading
2. looking for italised and bold words
3. reading the summary
4. Looking for specific information

Intensive reading is

1. detailed reading
2. not every word has to be read.
3. for enjoyment/interest
4. looking at graphs, pictures and diagrams

Summary 3 reading strategies 

• Skimming -> reading rapidly in order to get a general overview of the material
• Scanning -> reading rapidly in order to find specific facts
• Intensive reading->  reading in detail with specific learning aims and tasks.

Assignment

Work in pairs on exercise 1 & 2 of 5.4

Determine which reading strategie is best to use for exercise 1&2 and why. 

15 minutes -> we will discuss your answers with the group.