Template

• Construction
• Higher Education (non-degree)

Building Strong Foundations

DfI Skill Academy

Day

Aims

Aims

• Identify causes of conflict at work
• Describe the stages in the development of conflict
• Explain the effects of conflict on individual and team performance at work
• Explain any recognised technique a manager could use to minimise and resolve conflict in the workplace
• Describe how a manager could promote a positive atmosphere in order to minimise the adverse effects of conflict