Principles of Email Writing EN1

• English
• Vocational Education

Mention three reasons why correct grammar, spelling and punctuation are important in business/ formal correspondence.

Important elements of an email

<span style="font-weight: bold">Salutation</span>

<span style="font-weight: bold">Date</span>

<span style="font-weight: bold">Complimentary Close</span>

<span style="font-weight: bold">Attachment</span>

<span style="font-weight: bold">Subject line</span>

Dear Mr. Hofman:

March 8th, 2020

Re: booking confirmation

Sincerely Yours,

Matching! American or British English?

<b>Dear Mrs. Jackson:</b>

<b>Dear Mrs. Patterson</b>

<b>November 11th, 2020</b>

<b>31 October 2020</b>

American English

British English

Which date is correctly written?

1. Oktober 20th, 2020
2. january 26th,2020
3. February 21st, 2021
4. 23th May 2020

Which sentence is an example of formal language?

1. I'd like to inform about your special prices.
2. Thanks for your email.
3. I'm writing to inform about your services.
4. I am interested in your products & services.

Which phrase has a contracted verb form?

1. I can not help you....
2. We are not available....
3. I'd like to book a.....
4. Jenny's laptop is at ....

Which phrase has an abbreviation in it?

1. He's the HR manager at.....
2. Maggy wrote the report.
3. We received the invoices.
4. I'll pay with a $100 bill.

Is the following paragraph appropriate for work purposes?

We've read about your youth program in the Social Work Weekly Journal, and we'd appreciate it if you could send us some more information about the activities per age group. We'd also like to know your methods of payment.

Unknown recipient

<span style="font-weight: bold">American Layout</span>

<span style="font-weight: bold">British Layout</span>

Gentlemen:

Truly yours,

Yours faithfully

Dear Sir/Madam

When writing an email to an unknown recipient of a British company, you use the following salutation:

1. Dear Mr./Mrs.,
2. Dear Sirs
3. Gentlemen/Ladies,
4. Dear gentlemen:

Rewrite the following sentences by using formal business English.

1. I need more information about your care program.
2. Do you want me to sign you up for the program today?
3. Please send me the pricelist.
4. Let me know if you need anything else.
5. I'll get back to you soon.

What is the correct salutation to use when writing an email to Jennifer Kock who works for an American company?

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