Complaints

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Slide 1: Slide
EngelsMBOStudiejaar 2

This lesson contains 19 slides, with interactive quizzes, text slides and 1 video.

time-iconLesson duration is: 30 min

Items in this lesson

Welcome
Good to see you!

Slide 1 - Slide

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How are you?
😒🙁😐🙂😃

Slide 2 - Poll

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next 2 weeks
  • No lesson
  • Finish homework in Taalblokken!
  • Chapter test

Slide 3 - Slide

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Programme:
  • Warm up activity
  • Listening exercise about complaints
  • Speaking activity 'complaints/ requests/ solutions' 
  • Taalblokken
  • Top Gear

Slide 4 - Slide

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Slide 5 - Link

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Aims:
After today's lesson you can:
  • make a complaint with the following request
  • come up with a solution to a complaint

Slide 6 - Slide

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Listening to complaints:
  • What are the things to do when solving a complaint?
  • Look at the video and listen closely to the complaints

Slide 7 - Slide

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Slide 8 - Video

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what steps do you remember?

Slide 9 - Mind map

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Speaking activity
Dealing with complaints

Slide 10 - Slide

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Complaints:
  • Think of  a complaint + request
  • Think of a solution
timer
1:00

Slide 11 - Slide

  • Student 1. Imagine you have this complaint
  • Student 2. Imagine you are the employee in the bookstore
  • How would this play out?
Lets hear it!
  • Roleplay
  • Complaint + request
  • Solution

Slide 12 - Slide

  • Student 1. Imagine you have this complaint
  • Student 2. Imagine you are the employee in the bookstore
  • How would this play out?
Complaints:
Solutions:

Slide 13 - Slide

  • Student 1. Imagine you have this complaint
  • Student 2. Imagine you are the employee in the bookstore
  • How would this play out?
Speaking about complaints
Handout > work in pairs:
  • Choose a picture 
  • Student 1 files the complaint and makes a request
  • Student 2  reacts and offers a solution
  • (Done? Or too easy? Make up complaints and solutions regarding your work field)
timer
10:00

Slide 14 - Slide

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Aims:
After today's lesson you can:
  • make a complaint with the following request
  • come up with a solution to a complaint

Slide 15 - Slide

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Your order hasn't been delivered.
Make a complaint and request

Slide 16 - Open question

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Give yourself a grade about your participation today
110

Slide 17 - Poll

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Now, work in Taalblokken according to your planner

Finish Chapter 5 and make the Chapter test
Before the 10th of February

Slide 18 - Slide

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Next time: speaking test

Slide 19 - Slide

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