M2.2 Les 3

week 3 may 2023
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Slide 1: Slide
LuchtvaartdienstverleningMBOStudiejaar 2

This lesson contains 44 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 135 min

Items in this lesson

week 3 may 2023

Slide 1 - Slide

Lesson program
Recap Lesson 2: Quiz
Looking back at role play 'Passenger too late at the gate
Theory: flight statuses
Listening exercise: flight announcements
Theory: on-time performance
 work under time pressure
Learning objectives card

Slide 2 - Slide

Recap week 2

Slide 3 - Slide

 (1/12)
On time
Gate open
Boarding
Gate closed
Gate closing
Departed
1
2
3
4
5
6

Slide 4 - Drag question

With the flight status 'on time', the inbound flight has not yet arrived at the gate (2/12)
A
true
B
false

Slide 5 - Quiz

During the 'Gate open' status, 'above the wing' activities take place to prepare the aircraft for departure. Name at least 3. (3/12)

Slide 6 - Open question

During the 'Gate open' status, 'under the wing' activities take place to prepare the aircraft for departure. Name at least 3. (4/12)

Slide 7 - Open question

The number of PGSAs at the gate to handle a departing flight depends on: (5/12)
A
How well the PGSAs can work together
B
The type of aircraft and the number of passengers booked
C
The number of different nationalities of passengers on board
D
How much the passengers paid for their ticket

Slide 8 - Quiz

What are the passengers who are allowed to board first called? (6/12)
A
Priority boarders
B
Urgent boarders
C
Preboarders
D
Assistance boarders

Slide 9 - Quiz

Name what happens during the status of 'Gate closing'(7/12)

Slide 10 - Open question

The SBY on the boarding pass means that the passenger does not yet have a seat because the flight is overbooked (8/12)
A
true
B
false

Slide 11 - Quiz

What does a broadcaster call to get the last passengers on board? (9/12)
A
Final warning call
B
Final get on board call
C
Final hurry up call
D
Final boarding call

Slide 12 - Quiz

A rebate passenger can always join the flight(10/12).
A
true
B
false

Slide 13 - Quiz

Name at least 3 reasons why a passenger and his luggage are 'offloaded'(11/12).

Slide 14 - Open question

Where should a passenger who is late at the gate for the flight report? (12/12)
A
Military police
B
travel agency
C
Transferdesk
D
Home

Slide 15 - Quiz

Gate closed 

  • Gate closed;
  • The PGSA brings the PIL and Loadsheet on board;
  • After seeing the load sheet, the captain agrees to leave;
  • The purser closes the door;
  • The PGSA takes the bridge off the plane;
  • The passengers left behind will be sent to the Transfer Desk for a rebooking;
  • The PGSA is doing the final administrative work for the flight;
  • The PGSA exits the gate and completes the flight.
De meeste maatschappijen veranderen de 'gate closing' status 10 minuten voor vertrek naar de status 'gate closed'. 
(pag. 14 modulereader)

Slide 16 - Slide

Departed;


  • push back from the gate to the
  •   runway;


(pag. 15 modulereader)

Slide 17 - Slide

Overige vluchtstatussen 
  • Gate wijziging
  • Geannuleerd
  • Vertraagd
(blz. 15 en 16 modulereader)

Slide 18 - Slide

Gate wijziging 
  • Gate change;

  • PGSA at the gate directs passengers to the correct one
  •  gate;
PGSA at the gate is announcing the gate change
 to pass on.

Slide 19 - Slide

Why is a flight cancelled?

Slide 20 - Open question

Cancelled
Passenger is transferred by airline as early as possible
 informed;
Passenger is rebooked to the next possible flight;
Passenger receives a hotel stay at the expense of the airline if the
 alternative flight is not until the next day;
PGSA informs the passenger about the passenger's rights (= theme
 2 | irregularities).

Slide 21 - Slide

What are the reasons why a departing flight is delayed?

Slide 22 - Open question

Delayed
delayed
PGSA informs the passenger at the gate through a broadcaster
  to make;
PGSA is answering questions from passengers about the delay;
PGSA informs the passenger about the rights of the
 passenger (= Theme 2 | Irregularities)

Slide 23 - Slide

Awareness reflection role play - Assignment 4: Passenger late at the gate
 next time....
Ask questions
Smile more
Speak better English
Less doubt
Empathetic
Be clearer by pointing out gate on boarding pass

Slide 24 - Slide

Slide 25 - Slide

Slide 26 - Slide

Slide 27 - Slide

flight status in airport broadcaster

Slide 28 - Slide

Slide 29 - Slide

What does on-time performance mean when handling a departing flight? (1/2)
A
That you as PGSA are at the gate on time
B
That the outbound flight leaves on time
C
That as a PGSA you pass on the correct local time to the passengers
D
That the passengers are at the gate on time

Slide 30 - Quiz

What is the turn around time of an aircraft? (2/2)
A
The time it takes an aircraft to turn its nose onto the runway
B
The time it takes the crew to do an inspection tour around the aircraft
C
The time it takes to prepare an aircraft for departure after arrival
D
The rotational speed of the aircraft's engines

Slide 31 - Quiz

Assignment Feedback learning objective card 1

In general: learning objectives achieved;

Go through and learn again;

Create an overview of PGSA tasks at the gate.

Slide 32 - Slide

Slide 33 - Slide

Slide 34 - Slide

Slide 35 - Slide

Role play

Slide 36 - Slide

Fill in learning objectives card
Check for yourself by filling in the learning objectives card
 to what extent you have achieved the learning objectives of Theme 1.
These learning objectives are a good representation of what you have to do
 for the final test in week 9!

Slide 37 - Slide

 rollenspel 
Passagier aan de verkeerde gate

Slide 38 - Slide

Assignment

Slide 39 - Slide

Slide 40 - Slide

Slide 41 - Slide

Slide 42 - Slide

Homework lesson 4

Module reader: read pages 20 - 25 (Chapters 2.1, 2.2 and 2.3);

LVD K2: Reading page 169 chapter 7 (not commands!)

Xerte lesson 4: Irregularities and extraordinary circumstances

Hand in reflection on role play to the teacher

Slide 43 - Slide

1 juni 2022

Slide 44 - Slide