Complaints

Welcome
Good to see you!

New period!
Spreekvaardigheid!

1 / 23
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Slide 1: Slide
EngelsMBOStudiejaar 2

This lesson contains 23 slides, with interactive quizzes, text slides and 1 video.

time-iconLesson duration is: 30 min

Items in this lesson

Welcome
Good to see you!

New period!
Spreekvaardigheid!

Slide 1 - Slide

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Programme:

  1. Handtekeningen zetten op jullie leesexamens 
  2. Listening exercise about complaints
  3. Speaking activity 'making a complaint' 

Slide 2 - Slide

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Lesdoel:
After today's lesson I:
  • know how to complain in English
  • can make a complaint + request
  • have spoken a lot of English

Waarom moet je dit kunnen? Wat zou het nut kunnen zijn?
Wat leer bij deze les?

Slide 3 - Slide

Laat studenten het antwoord op deze vragen geven.

Hoe klaag je in het Engels?
2. Listening to complaints:

  • Watch and listen carefully at the video 
  • It's about comlaining
  • There will be some multiple choice questions 

Slide 4 - Slide

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5

Slide 5 - Video

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00:44
Why is the guest unhappy?
A
There is no bath
B
The bath is too small
C
The bath is dirty
D
The bedsheets are dirty

Slide 6 - Quiz

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01:36
What is the manager's solution to the guest's complaint about the view?

Slide 7 - Open question

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01:52
Why does the guest want a reduction?
A
The room is too cold
B
The bath is too small
C
The radio doesn't work
D
All of the reasons previously mentioned

Slide 8 - Quiz

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02:10
What is the problem with the radio?
A
The radio doesn't work
B
There is no problem with the radio
C
The reception is bad
D
The noice of the radio is too loud

Slide 9 - Quiz

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02:28
What's the solution to the guest's hearing problem?

Slide 10 - Open question

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3. Making complaints
How to complain in English

Slide 11 - Slide

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What do you think "A complaint" means?
A
een zeur
B
een klacht
C
een probleem

Slide 12 - Quiz

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Hoe zeg je beleefd dat je graag een klacht wilt indienen? Kies de beste optie
A
I will make a complaint
B
I would like to file a complaint
C
I want to complain

Slide 13 - Quiz

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This food is cold. I'm going to .................................. to the waiter.
A
trolley
B
thank
C
regret
D
complain

Slide 14 - Quiz

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4. Speaking activity
Making complaints
How to complain in English

Slide 15 - Slide

Vragen: 
Hoe?
Wanneer?
Waar?
Waarover?

Hoe zeg je dat dan in het Engels?
Complaints                                 Request

Slide 16 - Slide

De grammaticale constructies bespreken.
Vraag studenten naar eigen voorbeelden en noteer deze op het bord.


Instruction
  • Look at the card
  • Write down a  complaint
  • Write down a request (what do you want?)
  • If needed, use the scaffold (word)

Slide 17 - Slide

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Complaints:

  • You have bought a book
  • How do you complain?
  • How could you make a request?
  • Make a polite complaint + request
timer
1:00

Slide 18 - Slide

Hoe klaag je in het Engels?
Hoe vraag je om een oplossing in het Engels? > docent schrijft dit op het bord.> Dient als taalsteun.
  • Student 1. Imagine you have this complaint
  • Student 2. Imagine you are the employee in the bookstore
  • How would this play out?
  • Student 1 klaagt bij student 2 en vraagt been ander boek
  • Student 2 moet reageren op wat student 1 zegt.

Now: Groupwork
Voor mijn afstuderen:
  • opnemen 
  • delen met mij via ...

Slide 19 - Slide

  • In pairs, continue the exercise:
  • Pick a card
  • Student 1. Imagine you have this complaint
  • Student 2. Imagine you are the employee in the bookstore
  • How would this play out?
Groupwork instruction
Work in pairs > similar exercise:
  • Pick a card
  • Student 1 is the complainer
  • Student 2 is the other party
  • Use the scaffold, if needed (word)
  • Switch rolesl
  • Pick a new card
  • Etc.
timer
10:00

Slide 20 - Slide

  • In pairs, continue the exercise:
  • Pick a card
  • Student 1. Imagine you have this complaint
  • Student 2. Imagine you are the employee in the bookstore
  • How would this play out?
Looking back at our aims:
After today's lesson I:
  • know how to complain in English
  • can make a complaint + request

Waarom moet je dit kunnen? Wat zou het nut kunnen zijn?
Wat leer bij deze les?

Noem 1 ding dat je vandaag hebt geleerd en hoe je dat hebt geleerd

Slide 21 - Slide

Looking back at our aims:
Do you have a complaint?
  • File 1 complaint + a request>
  • Write on your whiteboard
Next lesson:
Another great conversation lesson!

Slide 22 - Slide

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Thanks a bunch!
You've worked very hard!

Slide 23 - Slide

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