Mastering Complaint Response Letters
Complaint Response Letters
Lesson duration is: 45 minItems in this lesson
Complaint Response Letters
What do you already know about letters of complaint?
Warmer
1
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00
second
Learning Objective
At the end of the lesson, students will be able to
Specify important details from an audio
, Compose an effective letter of complaint and responses.
What Is a Letter of Complaint?
2
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What Is a Letter of Complaint?
A letter of complaint is a formal way to explain that something went wrong and ask for a solution. It should include facts, feelings, and what you want to happen next.
2
minute
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second
Date
Salutation
Introduction (Purpose of the letter)
Body (Details of the complaint)
Structure of a Complaint Letter
Purpose
Next, explain what happened and finish with what you would like to change or receive.
In the first paragraph, state why you are writing. Example: 'I want to complain about...'
Details and Action
Listening for Key Information
When listening to a complaint conversation, make notes about dates, times, explanations, and facts to help you write your response.
Brainstorm Useful Linking Phrases you can write in your letter of complaint
2
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second
Useful Linking Phrases
Linking phrases like
'Following,'
'Due to,'
'As a result of,'
'However'
It will make your writing clear and help organize your thoughts.
See how the sender describes the problems, then how the reply gives explanations, apologies, and a solution such as a free voucher.
Complaint Response Letters Part 2
Learning Objective
At the end of the lesson, students will be able to
Specify important details from an audio
, Compose an effective letter of complaint and responses.
2
minute
00
second
Date
Salutation
Introduction (Purpose of the letter)
Action Requested
Sign-off
Closing (Polite ending)
Signature & Printed Name
Your Turn: To compose a complaint letter
