Letter of Complaint

Today we'll focus on...
....writing a letter of complaint
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Slide 1: Slide
Writing Vocational Education

This lesson contains 13 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 50 min

Items in this lesson

Today we'll focus on...
....writing a letter of complaint

Slide 1 - Slide

Warm-up questions
  1. Have you ever complained about something?
  2. What was the result of your complaint?

Slide 2 - Slide

Structure email or letter of complaint

part 1
opening
When you do know the recipient's name:
Dear Mr (or Mrs, Ms, Miss, etc.) Surname.
When you don't know the recipient's name:
Dear Sir/Madam,  or To whom it may concern. 
part 2
introduction  paragraph
In your first sentence draw the recipient’s attention to the matter you’re going to raise or discuss.
body paragraph(s)
Provide some detailed background information; describe the circumstances that resulted in your dissatisfaction. Then, expand on the effects and consequences the problem had—show what damage you’ve suffered.
final paragraph
In conclusion, you should state what your expectations are and when you want to receive an answer to your complaint.
part 3
the close
When you do know the recipient's name: Yours sincerely,
When you don't know the recipient's name: Yours faithfully,
Type your name underneath your signature.

Slide 3 - Slide

Slide 4 - Slide

Slide 5 - Slide

Slide 6 - Slide

Slide 7 - Slide

Prompt
Write a letter of complaint about the cafeteria at our school, addressing concerns about both the food quality and service.

Slide 8 - Slide

Write a purpose of writing the letter.

Slide 9 - Open question

Write two sentences to explain the complaint in details.

Slide 10 - Open question

Write a suggestion or an action to be taken by the recipient

Slide 11 - Open question

Write an one-line conclusion

Slide 12 - Open question

Slide 13 - Slide