A2 Complaints

Why Does a Setting Receive Complaints?

Did you know

All Health and Social Care services that are regulated by RQIA, NMC,

NISCC AND GOVERNMENT DEPARTMENTS MUST have a

complaints procedure which all staff should be familiar with.

https://belfasttrust.hscni.net/contact-us/compliments-and-complaints/

IN PAIRS 

Use the link to the Belfast Trust complaints procedure and identify the stages of making a complaint. 

https://belfasttrust.hscni.net/contact-us/compliments-and-complaints/