Recap
Using what we discussed last week about personal presentation, in pairs:
Design your own salon uniform to meet the Beauty industry.
Come up with a salon name and your uniform expectations.
minute
second
minute
second
Due 15th October!
What are the 2 ways of communicating?
Verbal
Written
Body language
Non-verbal
What is the difference between verbal and non verbal communication?
What is the difference between an open and closed question?
Why are open questions the best technique to use during consultations?
They require more than a yes or no answer, meaning more information can be found out
They only require a yes or no answer, meaning you can complete your consultation quicker
They make the stylist or therapist appear professional
They allow your client to ask questions
What is more important, WHAT you say or HOW you say it?
What you say
How you say it
minute
second
minute
second
Bad
- Vague
- Unclear
- Interrupting others
- Aggressive
- Disrespectful
- Negative
- Talking over people
Good
- Clear
- Concise
- Active listening
- Respectful tone
- Positive
- Encouraging
- Adapted to audience
Communication task...
Communication task 1: Listen to your tutor describing a picture and try to draw it without asking questions.
Communication task 2: Now listen to your tutor describing the picture again, this time you can ask as many questions as you can.
Why is effective communication important?
What is non verbal communication??
Non verbal communication
Body Language
Written communication
Listening
Visual aids
Task
In your groups, match the facial expression to the feeling
minute
second
What is personal hygiene?
Why is personal hygiene important?
Personal hygiene
Showering daily
Brushing your teeth
Fresh underwear everyday
Clean clothes
Deodorant
Fresh breathe
How would poor personal hygiene make a client feel?
Impact of poor hygiene
Clients will not want you to carry out a service or treatment
Possible cross contamination to clients
Salon you work in could end up with a bad reputation
Clients will not recommend you to their friends or family
102 task B
Due on Thursday 22nd of October!!