Today: introduction Unit 3 20/20 - customer service - listening/reading/writing/vocabulary
1 / 10
next
Slide 1: Slide
EngelsMBO
This lesson contains 10 slides, with interactive quizzes, text slides and 3 videos.
Lesson duration is: 50 min
Items in this lesson
Planning- periode 3
Test vocabulary/grammar Unit 3 - week 16
Test writing - week 16
Test speaking - week 17 (Monday April 23rd)
Today: introduction Unit 3 20/20 - customer service - listening/reading/writing/vocabulary
Slide 1 - Slide
Slide 2 - Video
Slide 3 - Video
Showing understanding
Slide 4 - Mind map
Getting the facts - questions
Slide 5 - Mind map
Promising action
Slide 6 - Mind map
Customer service/experience slogan
A listing of popular and catchy customer service slogans from some of the top brands in the world. These creative taglines are examples of how companies use slogans to advertise their service message to consumers.
Slide 7 - Slide
Some slogans:
Because you’re worth it.
The customer is always and completely right.
Just do it.
I’m lovin it.
Life’s Good.
When you care enough to send the very best
Slide 8 - Slide
Slide 9 - Video
To do:
Read text and fill in the gaps - 10 min.
Create an English customer service/experience slogan (tip: www.canva.com as poster display)
Homework next week: 20/20 book Unit 3 - exercise 4, 5, 10