SpeakOut A2

SpeakOut A2

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SpeakOut A2

1  Have you got a favourite famous person, for example a sport sperson, singer or YouTube star?

2  What about when you were a child? Who were your favourite stars then?

A Big Change

Sometimes life is the same from day to day, year to year, and then it changes. How does that change happen? How different are our lives before and after? Read about two people from very different parts of the world.

Park Mak-rye, South Korean YouTube star

Park Mak-rye's family was very poor and she worked hard all her life. Her father didn't want to send her to school and when Mak-rye was a teenager, she cooked and cleaned for all the family. Later, as a wife and mother, she opened a restaurant and worked from 4 a.m. to 10 p.m. Her three children all finished high school and her granddaughter Yura was the first in the family to go to college.

Then when Mak-rye was seventy, her life changed completely. Yura posted her grandmother's holiday video on YouTube and three million people watched it! With Yura's help, Park Mak-rye started making videos of her travels, cooking recipes and make-up tips. Her followers (including many young people) think she's very funny and they love her positive ideas about life. In 2021 she was one of the biggest YouTube stars in South Korea, with over 1 million subscribers and over 20 million views.

Solonei Rocha da Silva, Brazilian marathon runner

In Brazil some of the top marathon runners start their working lives as refuse collectors*. Refuse collectors need to run, sometimes up to 15 kilometres a day, to finish their work. For Solonei Rocha da Silva this job was a way to earn money and a very good way to exercise. Before he was twenty, Da Silva played a lot of football, but he didn't do much running.

His first real race was in 2003 when he was about twenty and he came first. He didn't enjoy that race, but about two years later he started running regularly and after some years, he decided to become a serious runner. In his first big city marathon, in Porto Alegre in 2010, Da Silva came first and in 2011 he entered the Pan American Marathon. He was part of the Brazilian national marathon team and he won. Did he enjoy his day job? Well, he says his work as a refuse collector for many years helped him to be a great runner.


*refuse collector: a person who collects rubbish from outside people's homes

When Park Mak-rye was a teenager her life was easy.

1 When Park Mak-rye was a teenager her life was easy

1 When Park Mak-rye was a teenager her life was easy

Her three children were college students.

1 When Park Mak-rye was a teenager her life was easy

1 When Park Mak-rye was a teenager her life was easy

Yura's first YouTube post of her grandmother was a cooking recipe.

1 When Park Mak-rye was a teenager her life was easy

1 When Park Mak-rye was a teenager her life was easy

Her YouTube channel has more than 20 million subscribers.

Running was Rocha Da Silva's favourite sport when he was a teenager.

In 2005 he was a top marathon runner.

In 2009 he was a member of the Brazilian national marathon team.

His job as a refuse collector wasn't useful for his running.

Would you like to be famous on social media or a famous sportsperson? Why/ Why not?

How is your life different now from in the past?

Fill in the blanks

To make the past simple, we usually add -ed or -d to the infinitive.

To make the negative in the past simple, use didn't (did not) + infinitive.

To make a yes/no question in the past simple, use Did + subject + infinitive.

-ed
-d
didn't (did not)
Did

Fill in the blanks

Last year:

1 I exercised every morning.

2 I visited friends in another country.

3 I watched TV every evening.

4 I lived somewhere different.

5 I stayed in a hotel.

6 I studied English every day.

exercised
visited
watched
lived
stayed
studied

She worked hard (all / for her life).

A

all

B

for

(In / When Mak-rye was a teenager), she cooked and cleaned for all the family.


A

In

B

When

She opened a restaurant and worked (in / from 4 a.m. to / for 10 p.m).

A

in-for

B

from-to

(Before / Before that he was twenty), Da Silva played a lot of football.

A

Before

B

Before that


He didn't enjoy that race, but about (two years later / then) he started running regularly.

A

two years later

B

then

His work as a refuse collector (for / from many years) helped him to be a great runner.

A

from

B

for

Fill in the blanks

1 When I was nineteen / we were in Spain / I phoned her.

2 From morning to night / 2015 to 2020 / March to July

3 All day / week / my life

4 Before breakfast / this lesson / I started college

5 For three years / two months / four days

6 I posted the photo. Then five minutes / one hour / two days later, they phoned me.

When
From
All
Before
For
later

Then: When did you last ... ? Now: Do you often ... ?

listen to the news on the radio?

post a photo on social media?

play a board game?

relax on a beach?

cook for other people?

wash your clothes by hand?

talk on your phone?

work or study late?

Let's talk

1 Do you ever stay up all night? Why/Why not?

2 Did you have a mobile when you were eight years old? What kind?

3 Did you use a social networking site before you were eleven? If yes, which ones? If no, when did you start using them?

4 What school did you go to from five to twelve years old? What about from twelve to eighteen?

5 Last week did you study English for more than ten minutes every day? How long?

6 When did you last watch a horror film? How did you feel later?

"They invited forty people to the wedding party and asked a famous chef to cook lunch."


"I drove all day to get to my best friend’s 21st birthday party, so I was very tired."

"It was a leaving party for me, a surprise party. My manager opened the door to a large room and called out: ‘Surprise, surprise!’"

What do you think goes wrong in each one?

  1. Why did the chef phone?

  2. What food did Sandra’s sister order?

  3. Who did Jack invite?

  4. What did Olivia decide to do in the end?

  5. When did Kingsley change jobs?

  6. Where were the other people?

Completed Sentences


  1. Her husband went to the supermarket and got some frozen desserts.

  2. My sister’s son had his wedding last summer.

  3. I drove all day and arrived early in the evening.

  4. People said goodbye to me and left.

  5. We took a taxi to a small restaurant in the city centre.

went
got
had
drove
said
left.
took

Read the questions and complete the rule.

  1. Why did the chef phone?

  2. What did the sister do?

To make wh- questions in the past simple, we use a wh- question word + did + subject + verb.

  1. Correct: Why did the chef phone?

  2. Incorrect: Why did the chef phoned?

did

get

meet

learn

become

pass

leave

married

a job

your best friend

your future husband/wife

school

a job

to swim

to drive

a doctor

a teacher

your exams

your driving test

Do people in your country usually have parties for these events?

What other events do they celebrate?

What isthe problem? What excuses can they make?



How to make excuses in an online world

'A dog ate my homework.' This excuse was never good in the past and it certainly isn't good now. College students and people in business now do most of their work online, so everyone needs to think digital. Good excuses today are: 'My wifi was down.' 'There was a problem with my computer and I lost all my work.' And the best: 'I left my laptop on the bus.' This reason is really good because your friends or colleagues will feel sorry for you. In the end, perhaps the dog is still a good excuse: 'A dog ate my online homework. He took a megabyte.'

How many excuses can you find in the article? Which two excuses do you like best?

was late.

my alarm.

all my work.

was ill.

was down.

my bag in a taxi.

time.

my train.

I left

I missed

My bus

My wifi

I didn't hear

I lost

My daughter

I had the wrong

Are you often late? Why/Why not?

Have you got a friend or family member who is often late? How do you feel about that?

Why do the people apologise (say sorry)?

What excuses do they make?

Listen again. Number the sentences in the order you hear them.

1

I'm sorry I'm late.

2

No problem.

3

It's OK.

4

That's all right.

5

I'm really sorry.

6

I'm so sorry I'm late.

Correct six mistakes in the conversation.

A: Hi Guy. Sorry for the late. But I'm ready to play tennis now.

B: Where were you? I tried to phone.

A: Well, I forgot my phone in a taxi.

B: I see.

A: Then I lost the bus. I waited half an hour for another bus.

B: Well, we have fifteen more minutes.

A: What do you mean? Don’t we start at three? It’s only 3.15.

B: No, our time is from 2.30. We finish at 3.30.

A: Oh, I so sorry. I had the bad time!

B: That’s a right. No problem. Let’s play!

Sorry,

Sorry,

Sorry,

Sorry,

Sorry,

Sorry,

My weekends are always different.

I don’t do much at the weekend.

It’s the only time I can meet my friends, and that’s important for me.

Saturdays are great, but Sundays are boring.

I do a lot of things – I usually go to the gym and go shopping.

I always have fun!

allright boring busy fun good great lovely nice

Fill in the blanks

1 So, on Saturday I went for a run in the park.

2 I spent time with my family and my two children.

3 It was very nice, a bit crowded but good.

4 I took my dog for a walk ...

5 On Saturday I went to a museum ...

6 I stayed at my friend’s home and I watched movies.

7 I worked and watched TV shows.

8 On Sunday I had work.

run
time
crowded
dog
museum
movies
shows
work.

1 How / be / weekend? How was your weekend?

2 What / do?

3 Who / go / with?

4 When / get home?

It was a really great/fun/interesting weekend.

It was a bit boring/cold/hot.

Nothing special/much.

I stayed at home/spent time with my family/met a friend for coffee.

I went to the gym/for a walk/to a party/shopping.

With some friends/my family/my colleagues.

Really early/late, before nine/after midnight, I think.

Fill in the blanks

1 I left my bag on the train. It had the report in it. It was on my seat.

2 I missed the train. It left five minutes early.

3 My bus was late. It usually comes at 8, but it only came at 8.30.

4 My wifi is down. It was fine yesterday. I sent some emails, no problem.

5 I didn’t hear my alarm. It’s not very loud.

6 I lost my work. So I started it again from the beginning.

bag
train
bus
wifi
alarm
work

I ....................... a sandwich for lunch yesterday.

I ....................... a friend last night.

I ....................... to this lesson ten minutes early.

I ....................... in a small town when I was young.

I ....................... born in a hospital.

I ....................... English for one hour yesterday.

was

studied

had

lived

came

met

Fill in the blanks

Last summer, my mum organised a party for my dad’s 70th birthday and she invited lots of people. Family members came from all over the country, and there were over sixty of us. We sat together in a restaurant, we had dinner and we chatted.

Then my dad asked my mum, ‘Isn’t there a band?’ and someone else said, ‘Yeah, where’s the music?’ My mum said, ‘The band – they’re late!’ So she called the band and spoke to their singer. My mum said, ‘Where are you?’ The guy said, ‘Oh, no, we forgot! I’m really sorry.’

Then my mum ended the phone call and looked at all the guests. My dad didn’t know what to say. Then everyone looked at him and started laughing … because suddenly, from the back room, the band started playing! The band was there before we were! It was our ‘surprise’ for Dad!

invited
came
had
chatted.
asked
said
called
really sorry
started
before

1 What do you think is the relationship between the people?

2 Which part of town are they in?

3 Do you have similar places in your town?

Tom asks Becky for help. What does he ask her to do?

Which person in the photo do they talk about?

1 Becky is in a car park. T

2 Becky is about five minutes' walk from the bus stop.

3 Tom has a good excuse for not meeting Denise.

4 Tom can't phone Denise.

5 Denise knows Becky.

6 Becky parks in front of the bus stop.

7 Denise uses Becky's phone.

Do you ever ask friends/classmates/people at work for help in this way?

When did you last help a friend/classmate/person from work in this way?

Look at the photos (A-C). Choose the correct word to complete the sentences.

1 One man is wearing a pink T-shirt.

2 All the women have got long hair.

3 One child is wearing a checked shirt.

4 The boy with his mother is short.

T-shirt
long
shirt
short

clothes

appearance

Put the words and phrases in the correct place in the word webs.

What clothes do you wear at work or in class?

What clothes do you usually wear at home?

What do you wear when you go to a wedding or a formal dinner?

What type of clothes do you have a lot of?

What are you wearing today?

How do you get to school or work?

How long does it take you? Do any of the words in the box describe your journey?

cheap comfortable easy interesting long safe slow quiet

cheap

easy

long

slow

comfortable

interesting

safe

quiet

short

dangerous

expensive

difficult

noisy

quick/fast

boring

uncomfortable

Choose a journey from the list and think of three adjectives from previous slide to describe it.

a taxi to the airport fast, short, expensive

a boat journey along the River Nile

a one-hour plane journey to another citya

a 50-kilometre bus journey across mountains

a bike journey in the city centre

a 12-hour plane journey

What other ways can you travel to work or to school?

Why don't you take them?

Another way


How do you get to work or school? Do you enjoy going by car, bus, train or something else? Well, these people weren't happy with the usual ways of travelling and decided to find something different.

Gabriel Horchler, a librarian in Washington DC, rows a boat five miles down the Anacostia River to get to his workplace. The journey to work takes ninety minutes, longer than the forty-minute journey by car. But Horchler isn't doing this to save time. He loves the quiet and the sound of the water. The boat is slower than a car, but the river is more beautiful than the motorway.

For sisters Heidi Hill and Ashley Benedict of Cordova, Illinois, the journey to their workplace on the other side of the Mississippi River takes over an hour by car. So Hill and Benedict found a better way: they built a hovercraft from garden machines. True, the hovercraft is noisier, but now they get home in five minutes.

Frantisek Hadrava is a factory worker in the Czech Republic, and his workplace is fifteen minutes by car. He didn't like driving, so he built his own plane and now he flies to work. Flying can take four minutes, so it's faster than driving, but Hadrava usually goes a longer way (seven minutes) because he doesn't want to wake up the people in his village. At the factory, Hadrava's plane takes four parking spaces, but he arrives early so he always finds a space.

Match the people with the transport they use.

plane

rowing boat

hovercraft

Horchler

Hill and Benedict

Hadrava

Read the article again and complete the table.

time by car time by the alternative way

Horchler 40 minutes ninety minutes

Hill and Benedict over an hour five minutes

Hadrava fifteen minutes four minutes (or seven minutes)

40 minutes
ninety minutes
over an hour
five minutes
fifteen minutes
four minutes (or seven minutes)

The journey is very short.

They travel on water.

Time isn't important to them.

We don't know their job.

They built their transport themselves.

They use a car park.

A Complete the sentences. Use the article to help you.

1 The boat is slower than a car.

2 The river is more beautiful than the motorway.

3 So Hill and Benedict found a better way.

slower than
more
than
better

Complete the rules for comparative adjectives.

1 Short adjectives (e.g. slow, short), add -er to the adjective.

2 Long adjectives (e.g. beautiful, dangerous), use more + adjective.

3 Irregular adjectives: bad - worse, good - better

4 We often use than after a comparative adjective.

-er
more
better
than

Complete the phrases with names of places you all know.

from here to __________ (name of city)

from __________ to __________ (a nearby city) (a place in another country)

from __________ to __________ (name of city) (name of city)


Take turns to describe one of the journeys. Use your

notes to help you.

Do you have different routes or types of transport?

Which route is better and why?

Which is more interesting?

Which is cheaper?

What do you know about Dublin?

Would you like to visit this city? Why/Why not?

Millennium Bridge to Molly Malone statue

This journey is a little faster on foot than by bus, but don't hurry! On foot, you can see the small streets south of the River Liffey and maybe stop at the famous Irish Rock 'n' Roll Museum Experience.


Ha'penny Bridge to Dublin Castle

On foot, you start by crossing the River Liffey, and you should stop and take selfies on Ha'penny Bridge. The bus journey to the castle isn't quicker than walking — both are about 10 minutes — so why not walk and enjoy the sights?

Read the extract from a leaflet and choose the best title

1

Sights of Dublin

2

Dublin on foot

3

Travelling around Dublin







..... At the crossroads, go straight on.

..... Cross the pedestrian bridge. The park is just after that.

..... Turn left at the next corner. The bus stop is on the right.

..... Cross the square and the statue is in front of you.

..... Go to the end of the road and turn right at the traffic lights.

..... Go past the car park and the café is on your right.

  1. Can you find the places in bold in the leaflet in Ex 1B?

  2.  If you walk from Dublin Castle to Ha'penny Bridge, what places of interest do you pass?

  3. Which of those places would you like to visit?

She starts at the red X on the map. Follow the walking route.

Which place of interest does she pass?

Listen and complete the sentences.

1 How do you get to Ha'penny Bridge from here?

2 Walk down Cork Hill.

3 Then turn left onto Parliament Street.

4 Continue straight on.

5 No, don't cross over the bridge.

6 Then walk along the river for about five minutes.

7 You go straight on past the next bridge.

8 And then you can see Ha'penny Bridge in front of you.

get
down
onto
Continue
over
along
straight
in

Give directions between two places that you know, e.g. from the bus stop to your home or from the classroom to a place you often go.

How's your day so far?





pigeon

crocodile

wolf

monkey

Which animals in the photos do you usually find in a city?

Are there any other wild animals that you often find in cities?

Why do you think there are more wild animals in cities?

Cities: Nature’s New Wild

All over the world, cities are growing bigger and bigger, as more and more people move in. Animals, too, are moving out of nature and into the cities. There they can find more food and safer places for their families. In this episode of the BBC series Cities: Nature’s New Wild, we follow the journey of a group of penguins from the ocean to their homes near Cape Town.

Work in pairs. Which things in the box do you think are a problem for the group of penguins?

tourists | going up steps | cars | the dark carrying food | a slow penguin | getting lost

Watch again and choose the words you hear.

1.This female African penguin lives in a garden near the city of Cape Town.

2 Tourists love with the penguins.

3 The penguins have a long way to go. And it's safer to travel together.

4 African penguins choose one partner for life .

5 Up to thirty penguins die each year on the roads here.

a garden
love
safer
for life
Up to thirty

Can people and animals live together in cities and towns?

What animals are OK in cities?

What animals shouldn't be in cities?

Listen to Jordan describe an unusual experience. What happened? Choose the correct option (a–e).

He was out at night and something unusual happened.

He got lost.

He saw a wild animal.

He got on the wrong bus or train.

He met an interesting person in a public place.

Listen again and choose the words and phrases you hear.

This happened last year / two or three years ago ...

It was early in the morning / in the middle of the afternoon.

I walked out of / towards / past / along my building ...

Suddenly, I heard / saw a big dog ...

... so I didn't feel scared / surprised

It was just like in a dream / film.

Listen again and choose the words and phrases you hear.

This happened last year / two or three years ago ...

It was early in the morning / in the middle of the afternoon.

I walked out of / towards / past / along my building ...

Suddenly, I heard / saw a big dog ...

... so I didn't feel scared / surprised

It was just like in a dream / film.

last year
in the middle of the afternoon.
out of
saw
scared
dream

Read the story and find one difference from the recording.


A City Story

This happened last year, in my hometown. It was in the middle of the afternoon. I walked out of my building and got into my car. My car was in front of my building, so I didn't need to walk far. Suddenly I saw a big dog at the end of the road. It walked towards me, and when it was very close, I saw that it wasn't a dog – it was a wolf! A wolf in the city centre! I was safe inside my car, but I was very scared. I took out my phone and tried to video the wolf as it walked past my car. Usually there were people on the street, but at that moment there wasn't anybody. I watched the wolf for a minute. Then it turned the corner and was gone. It was just like in a dream. Yes, I was scared, but I had a great story to tell my friends. After that I always looked along the road before I left my apartment.

Read the story again. How many examples are there of each linking word in the box? One is not in the story.

1

because

2

and

3

then

4

but

5

after that

6

so

How is your day so far?

Listen and write the sentences.

Look and compare the two ways of travelling from Sydney to Perth, in Australia. Use the adjectives in the box.

train: from $550 for a seat (no bed). Meals not included. 3 days (2 nights).

flight: $650 business class. 5 hours. Drinks and snacks served.



e.g. The train is cheaper than the plane.

cheap comfortable fast

interesting long short slow

Which way do you think is better, the train or the

plane?
Do you usually feel that way about journeys?

Add one letter to complete the adjectives.

bring

dagerous

exensive

diffcult

nosy

qick

uncomfrtable

quit

Describe 1–5. Use the adjectives from the previous

1

the road outside the building

2

your favourite type of car

3

watching a film in English

4

a restaurant or café you both know

5

your last holiday

Fill in the blanks to complete the text.

When Cha Huilan from Lazimi village in China needs to buy medicine for her mother, she doesn’t take a bus or ride a bike. She goes by zip line across the River Nu. The River Nu ('nu' means angry) is very strong, and boats can’t cross it safely. There is a bridge, but it’s almost 20 kilometres away. That is too far to walk. A boat is more dangerous than the zip line, and walking is much slower. Cha Huilan doesn’t have a choice.

There are about twenty villages in the area with zip lines for crossing the river. Children get to school by zip line, villagers go to market and come back by zip line. There aren’t very many visitors to the villages, because it’s difficult to use the zip line. But the towns are building more bridges now. Local people hope for simple pedestrian bridges so they can go safely on foot. But it takes time to build across the Angry River.

take
ride
across
very
too
more
slower
get
back
are
pedestrian
on

How are you? How are you doing today?

look at the photos (A–D). What do you think people do in these jobs?

Is this the job for you?

Are you looking for a job? Or do you want to change your job? Perhaps you should think about something a bit different. Read about some different ways to make money.

Sleep on the job

‘I read about this job online,’ Stefano D says, ‘and I thought, I love sleeping, that’s the perfect job for me!’ Stefano is a professional sleeper. He works for many different companies. Sometimes he tests beds and writes a report on each one. How comfortable is it? Is it too hard or too soft?

The job isn’t always easy. ‘I’m a good sleeper, but sometimes it’s difficult. For example, when I work for scientists and they watch me all night.’ And he often spends more time writing reports than sleeping in bed. ‘I write a blog for a hotel company and the company wants customers to know that its beds are perfect for sleeping. And they are!’

Three jobs in one

‘In the beginning, I hated this job,’ says Julia M. ‘I wanted to work in TV because I loved making my own videos.’ But Julia soon found out that being a TV runner is very different from making her own videos. ‘You’re a waiter, a taxi driver and a secretary at the same time.’

TV runners make coffee and tea for the people in the studio, drive people to different places, copy and print documents and check the post.

‘Sometimes it’s boring, but most of the time I love it,’ says Julia. ‘Runners help TV shows to go much better, and it’s a great way to learn about TV and to meet people. I’m sorry that I don’t make videos, but I feel my job is important. And I know it’s only a first step in this business.’

I write a blog for a hotel company ...

... and the company wants customers to know that its beds are perfect.

Tim S is a toy breaker.

‘I love toys.’

And he often spends more time writing reports than sleeping in bed.

We use a/an before people’s jobs.

We use a/an before singular nouns to mean one.

We use no article (zero article) before plural nouns to talk about things in general.

We use the before a specific thing. We know which thing the writer is talking about.

We use zero article in some fixed phrases.

How much do you speak English:

1

at work?

2

in class?

3

at home?

What job:

1

did you want to do when you were a child?

2

did your grandparents do?

3

would you hate to do?

When do you wear:

1

jeans?

2

an old T-shirt?

3

a tie?

Listen to four people talking about the jobs in the photos. Match the speakers (1-4) with the jobs (A-D).

1
2
3
4

Listen again and complete the phrases.

1 be relaxed in front of people

2 work well with people

3 remember people's names

4 work long hours

5 work with your hands

6 work alone

7 be good with animals/numbers/languages

8 work outside (e.g. in the city streets)

front
with
remember
long
hands
work
with
utside

Are you ... ?
Do you ... ?
Would you like to .. ?

be relaxed in front of people

work well with people

remember people's names

work long hours

work with your hands

work alone

good with animals/numbers/languages

work outside (e.g. in the city streets)

Listen to a podcast of people talking about their extra day and complete the table.

normal job/ extra day activity

Nia
Jack
Bella

On their extra day, who:

1 works on a Friday?

A

Nia

B

Jack

C

Bella

On their extra day, who:

2sometimes works with children?

A

Nia

B

Jack

C

Bella

On their extra day, who:

3 works outside?

A

Nia

B

Jack

C

Bella

On their extra day, who:

4 uses a computer?

A

Nia

B

Jack

C

Bella

On their extra day, who:

5 goes to a new place every week?


A

Nia

B

Jack

C

Bella

Which activity would you most like to do? Why?

Which activity would you NOT like to do? Why not?

Complete the phrasal verbs with the words in the box.

1 Well, today most of us are cleaning up the woods and cutting the grass.

2 He's picking up rubbish.

3 But you didn't give up your job?

4 The elephants come here and we look after them.

5 Last week someone wanted to know how to turn off their new phone!

6 He wants to look up information about housing on the internet.

up
up
up
after
off
up

Complete the questions with a phrasal verb

1 Where do you look up new words in English? On a computer, on your phone or in a dictionary?

2 Do you ever look after someone's pet when they go away on holiday?

3 Do you ever pick up rubbish on the beach? Or in a city street?

4 How often do you clean up your bedroom?

5 Do you usually turn off your mobile in the evening or is it always on?

6 What is a good reason to give up a good job?

look up
look after
pick up
clean up
turn off
give up

the verbs in the sentences.

1 I work for a bank.

2 I'm working outside in this beautiful place.

3 Today I'm helping Jim.

4 Sometimes I come here and I help at the weekend.

work
'm working
m help
come
help

cinema concert ticket office gym hairdresser's leisure centre repair company shop spa train or bus company university office

How do you usually contact these types of places: personally, on the phone, online, by text or another way?

When was the last time you phoned any of these places? Why did you call?

When you call a company, do you like automated messages?Why/Why not?

Listen again and complete the information.

  • Website address: millsleisurecentre ¹ .com.uk

  • Spa team: press ² 1

  • General reception: press ³ 2

  • Your number in the queue: ⁴ 5

  • Leave your name and number and a ⁵ short message

Do the words in bold have the same or a different meaning?

1 I need to call / phone / ring the Leisure Centre.

2 Call me on my mobile / smartphone / landline.

3 My number is 693022 / six nine three zero two two / six nine three oh double two.

4 Could you hold on a second / minute / moment?

5 Please leave a message ... (Note: "leave" is the standard collocation for a voicemail/message)

6 ... so we can call / phone / ring you back as soon as possible.

call
mobile
693022
moment
leave
call
back

Complete the words

1 I almost never leave messages on voicemail, because ...

2 ‘Hold on a second’ never means a very short time; it usually means ...

3 I don’t say ‘mobile’ or ‘smartphone’, I just say ...

4 I don’t like it when someone calls me in the evening after ...

5 It’s better to send me a message, not phone me, because ...

6 Nobody’s got a landline anymore, because everyone ...

7 Sometimes I tell someone ‘I’ll ring you back’, and then I forget, and I feel ...

8 I never delete messages because I don’t want to lose something important.

leave
Hold
second
mobile
smartphon
calls
send
phone
landline
back
delete

Listen to a phone conversation and complete the form.

Spa booking – Thursday 20 July

  • Time of booking: _____________________

  • Name: _____________________

  • Phone: _____________________

to start the call

to ask the caller to wait

to apologise

to end the call

Can I help you with anything else?

How can I help (you)?

Sorry, could you hold on a minute?

Thank you for calling.

Thank you for waiting.

You're speaking to Simon.

Just a moment.

(I'm) sorry about that.

Hello, this is the spa.

Is there anything else?

Complete the customer's phrases. Then listen and check.

  1. 1 I'm phoning to ask about times and bookings.

  2. 2 Could you tell me the opening and closing times?

  3. 3 Three and six. Let me check .

  4. 4 No, that's all. Thank you for your help .

  5. 5 I have another question.

ask
tell
check
help
have

Take turns to ask and answer questions about what you can do. Use the words and phrases in the box.

cook

dance salsa

drive

paint

make good videos

play chess

play another game or sport

speak another language

1 Shannon: I'm studying Spanish. English.

2 Rob: I work for a website as a designer.

3 Rose: I own a company that makes soap and conditioners.

4 Hashil: I love working with money.

5 Gregor: I study literature and I really love it.

6 Abi: I study Geography and I like learning about the planet.

learn French

photography

learn the guitar

learn Italian

music production

learn Arabic

Shannon

Rob

Rose

Hashil

Gregor

Abi

Complete the sentences with the words in the box.

1 ... I think it’s really important for the future and yeah.

2 I am currently trying to learn [the] guitar, erm, as a hobby .

3 That’s a good question .

4 I would like to learn more about photography.

5 I would love to learn Italian because I think it’s a magnificent language.

6 I plan to do a course in music production ...

future
hobby
question
more
because
course

Read the sentences. What verb form do we use after 'd like, love, want, etc.?

I'd like to learn a foreign language.

I'd love to learn Italian.

In your work or studies,what do you need to do well?

In the future, where do you plan to use English?

What skills do you have and what skills would you like to learn?

KEY PHRASES

I need to ... because ...
I plan to use English for .. .
I'd love/like to learn to .. .
I can ... , but Iwant to do it better. It's important for me to ...

¹I asked six people the question, ‘What skills do you have and what skills would you like to learn?’ ²Their answers were surprising. ³Two people can sing and they often act in the local theatre. ⁴One person can speak three languages and one person can write in Chinese. ⁵Two people love making videos and they said they can make good videos.

⁶The second part of the question was ‘What skills would you like to learn?’ ⁷Three of the answers were very different. ⁸One person would like to learn to cook Thai food, one person wants to learn to play chess and one person would love to learn to dance the tango! ⁹The other three people want to learn to draw and paint.

the question

the answers

comment about the answers

  1. One student ... (live) in ... town centre.

A

live/the

B

living/a

C

live/...

Two students ............(have)...........same birthday.

A

having/a

B

have/the

Three students ............(not wear) ... jeans today.

A

aren't wearing/-

B

isn't wearing/a

C

wears/the

D

are wearing/an

Four students ............(not know) a lot about... video games.

A

aren't knowing/a

B

isn't knowing/ the

C

don't know/the

D

doesn't know/ an

Five students ......(write)their answers in... notebook.

A

writes/ the

B

are writting/a

We all .............(use) a tablet at... .......work or at school.

A

use/-

B

Answer C