Horeca

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Slide 1: Video
EngelsMiddelbare school

This lesson contains 16 slides, with text slides and 1 video.

Items in this lesson

Slide 1 - Video

Video
Sneak Peak next lesson
*Does the video not work? Click the button to start the video.

Slide 2 - Slide

Slide 3 - Slide

Questions?

Slide 4 - Slide

Horeca simulation

Slide 5 - Slide

Horeca simulation
What do you need?
  • Passport
  • 6 questioncards
  • Pencil

We're going to test your speaking skills in a simulated horeca situation.

Slide 6 - Slide

Passport
When arriving at a stand, give your passport (rubric) to the person behind the stand

When finished at the stand, ask your passport(rubric) back

Slide 7 - Slide

Feedback
*Click on the button to provide me some feedback

Slide 8 - Slide

Quiz!
It's time for a couple of questions. Click on the button to start the quiz!

Slide 9 - Slide

Quiz!
It's time for a couple of questions. Click on the button to start the quiz!

Slide 10 - Slide

Aims
In this lesson you will learn how to do the following things in English:


  • You can respond to guests in an e-mail
  • You can make a clear instruction for new staff 

Slide 11 - Slide



Form pairs, and make a checklist in English, of the tasks to be done when closing the restaurant
.

Make sure that at least the following is at the checklist:
Bijvullen dranken
Poleren bestek
Poleren glaswerk
Jus pers schoonmaken
Koffiezetapparaat schoonmaken
Bier tap schoonmaken
Deuren op slot

Slide 12 - Slide

To what should you pay attention when writing a formal email?
Discuss in pairs

Slide 13 - Slide

Exercise write an e-mail
  • Read the situation, and respond, by writing a formal e-mail to the guest.
  • Use at least four elements from description of the situation in your email.


Vraag in ieder geval de volgende zaken:
  • Adres gegevens
  • Wat voor type kamer de klant wil, leg uit wat de mogelijkheden zijn
  • Datum, en hoe laat de klant incheckt
  • Geef verder antwoord op de vragen
*Click on the e-mail button, to see what the guest send you

Slide 14 - Slide

Aims
In this lesson you will learn how to react to the following things in English:


  • Can you respond to a request by e-mail at the reception
  • Can you respond to a complaint from a guest 

Slide 15 - Slide

How to respond to a complaint from a guest
When you click the button, you will see a form with different complaint situations. Answer how you would handle this
*Click on the button, to start the questions
Homework

Slide 16 - Slide