Horeca

1 / 16

Slide 1: Video

EngelsMiddelbare school

This lesson contains 16 slides, with text slides and 1 video.

Items in this lesson

Slide 1 - Video

Video

Sneak Peak next lesson

*Does the video not work? Click the button to start the video.

Slide 2 - Slide

Slide 3 - Slide

Questions?

Slide 4 - Slide

Horeca simulation

Slide 5 - Slide

Horeca simulation

What do you need?

Passport
6 questioncards
Pencil

We're going to test your speaking skills in a simulated horeca situation.

Slide 6 - Slide

Passport

When arriving at a stand, give your passport (rubric) to the person behind the stand

When finished at the stand, ask your passport(rubric) back

Slide 7 - Slide

Feedback

*Click on the button to provide me some feedback

Slide 8 - Slide

Quiz!

It's time for a couple of questions. Click on the button to start the quiz!

Slide 9 - Slide

Quiz!

It's time for a couple of questions. Click on the button to start the quiz!

Slide 10 - Slide

Aims

In this lesson you will learn how to do the following things in English:

You can respond to guests in an e-mail
You can make a clear instruction for new staff

Slide 11 - Slide

Form pairs, and make a checklist in English, of the tasks to be done when closing the restaurant
.

Make sure that at least the following is at the checklist:

Bijvullen dranken

Poleren bestek

Poleren glaswerk

Jus pers schoonmaken

Koffiezetapparaat schoonmaken

Bier tap schoonmaken
Deuren op slot

Slide 12 - Slide

To what should you pay attention when writing a formal email?

Discuss in pairs

Slide 13 - Slide

Exercise write an e-mail

Read the situation, and respond, by writing a formal e-mail to the guest.
Use at least four elements from description of the situation in your email.

Vraag in ieder geval de volgende zaken:

Adres gegevens
Wat voor type kamer de klant wil, leg uit wat de mogelijkheden zijn
Datum, en hoe laat de klant incheckt
Geef verder antwoord op de vragen

*Click on the e-mail button, to see what the guest send you

Slide 14 - Slide

Aims

In this lesson you will learn how to react to the following things in English:

Can you respond to a request by e-mail at the reception
Can you respond to a complaint from a guest

Slide 15 - Slide

How to respond to a complaint from a guest

When you click the button, you will see a form with different complaint situations. Answer how you would handle this

*Click on the button, to start the questions

Homework

Slide 16 - Slide