Horeca

• Engels
• Middelbare school

Video

Sneak Peak next lesson

*Does the video not work? Click the button to start the video.

Questions?

Horeca simulation

Horeca simulation

What do you need?

• Passport
• 6 questioncards
• Pencil

We're going to test your speaking skills in a simulated horeca situation.

Passport

When arriving at a stand, give your passport (rubric) to the person behind the stand

When finished at the stand, ask your passport(rubric) back

Feedback

*Click on the button to provide me some feedback

Quiz!

It's time for a couple of questions. Click on the button to start the quiz!

Quiz!

It's time for a couple of questions. Click on the button to start the quiz!

Aims

In this lesson you will learn how to do the following things in English:

• You can respond to guests in an e-mail
  
• You can make a clear instruction for new staff 

Form pairs, and make a checklist in English, of the tasks to be done when closing the restaurant
.

Make sure that at least the following is at the checklist:

Bijvullen dranken

Poleren bestek

Poleren glaswerk

Jus pers schoonmaken

Koffiezetapparaat schoonmaken

Bier tap schoonmaken
Deuren op slot

To what should you pay attention when writing a formal email?

Discuss in pairs

Exercise write an e-mail

• Read the situation, and respond, by writing a formal e-mail to the guest.
• Use at least four elements from description of the situation in your email.

Vraag in ieder geval de volgende zaken:

• Adres gegevens
• Wat voor type kamer de klant wil, leg uit wat de mogelijkheden zijn
• Datum, en hoe laat de klant incheckt
• Geef verder antwoord op de vragen

*Click on the e-mail button, to see what the guest send you

Aims

In this lesson you will learn how to react to the following things in English:

• Can you respond to a request by e-mail at the reception
• Can you respond to a complaint from a guest 
  

How to respond to a complaint from a guest

When you click the button, you will see a form with different complaint situations. Answer how you would handle this

*Click on the button, to start the questions

Homework