writing complaints

• Engels
• MBO
• Studiejaar 1-3

Writing reactions to complaints

LO8E-JAM3

Today's planning

• Jargon words
• What words do we know?
• Writing a reaction to a letter of complaint 

Lesson goals

• At the end of this lesson, the students know the meaning of at least 5 jargon words and can use them while writing a reaction letter.

What words do you use when you are replying to a complaint?

Responsible companies will protect their customers' ......

1. Honesty
2. Impact
3. Privacy
4. Damage

Make sure to ... each of our options clearly in list form.

1. Evaluate
2. Outcome
3. Factor
4. Opportunity

Our business is committed to providing great ...

1. Loyalty
2. Positive
3. Customer service
4. Negative

What are we going to do?

What: Choose 5 jargon words from the following list and look up their definition. Also, write an example sentence with every word. Try to choose words you still find difficult. 

How: Individually

Help: The list of words and google translate if needed.

Time: 15

Result: An overview of your difficult words with a definition.

Done: Turn in your words via teams.

What is important about a formal letter?

What are we going to do?

What: Write a reply to the complaint letter. Use the 5 words you have written definitions for in your letter.

How: Individually

Help: The words and google translate.

Time: 30 minutes

Result: A written reply with the use of jargon words.

Done: Turn in your letter via teams.

What went well and what did you find difficult?

At the end of this lesson, the students can use capital letters in at least 3 sentences, including dates, by making the exercises in class. Did you achieve this goal?

Yes

No