1 / 28
Slide 1: Slide
EngelsMiddelbare schoolvwoLeerjaar 5

This lesson contains 28 slides, with text slides.

time-iconLesson duration is: 80 min

Items in this lesson


Slide 1 - Slide

Different types of formal letters
- Letter of application
- Letter of complaint
- Request for information letter
- Resignation letter

TODAY: letter of complaint & letter of application

Slide 2 - Slide

Letter of complaint

Slide 3 - Slide

Learning objectives: 

1. You familiarise yourselves with phrases that can be used in letters of complaints and/or applications.
2. You know what the structure is of a letter of complaint/application. 
3. You can write a letter of complaint/application

Slide 4 - Slide

Structure email or letter of complaint

part 1
When you do know the recipient's name:
Dear Mr (or Mrs, Ms, Miss, etc.) Surname.
When you don't know the recipient's name:
Dear Sir/Madam,  
part 2
introduction  paragraph
In your first sentence draw the recipient’s attention to the matter you’re going to raise or discuss.
body paragraph(s)
Provide some detailed background information; describe the circumstances that resulted in your dissatisfaction. Then, expand on the effects and consequences the problem had—show what damage you’ve suffered.
final paragraph
In conclusion, you should state what your expectations are and when you want to receive an answer to your complaint.
part 3
the close
When you do know the recipient's name: Yours sincerely,
When you don't know the recipient's name: Yours faithfully,
Type/write your name underneath your signature.

Slide 5 - Slide

Lay-out of a letter of complaint

Slide 6 - Slide

A letter of complaint

Slide 7 - Slide

1. Your address
2. Date
3. Recipient's address
4. Salutation
5. Body of letter (complaint/application) > 4/5 paragraphs
6. Closing
** lay-out, formal language, spelling, grammar, punctuation, capitalization

Slide 8 - Slide

Your address
Van der Palmstraa 2
4353 HG Papendrecht
The Netherlands

Slide 9 - Slide

  • 13th February, 2024
  • February 13th, 2024
  • 13 February 2024
  • February 13, 2024

Slide 10 - Slide

Recipient's address
Mr Gordon Pankhurst
12, Patchfield Drive
Warwick, CV22 6BP

Slide 11 - Slide

Name unknown > Dear Sir, 
                                      Dear Madam,
                                      Dear Sir/Madam,
Organisation or function > Dear Personnel Manager,
                                                         Dear Customer Service,
Name known > Dear Mr Pankhurst,

Slide 12 - Slide

Sample phrases
Opening: I am writing to ...
                    I am writing with reference to your
*Also use reference book page 32 - 35
Closing: I look forward to hearing from you ....
                  I would appreciate it if you ....

Slide 13 - Slide

Body: complaint
Paragraph 1 > Identify the issue + introduce yourself + give some background info
Paragraph 2 > What happened? 
Paragraph 3 > What is your complaint?
Paragraph 4/5 > Solution or compensation & apology

Slide 14 - Slide

Letter of Application

Slide 15 - Slide

Body: application
Paragraph 1: Introduce yourself + why does this job appeal to you?
Paragraph 2: Previous work experience + skills
Paragraph 3: What do you hope to add to the company?
Paragraph 4/5: Conclude

Slide 16 - Slide

Sample phrases
Opening: I am very interested in ...
                     I am looking for ....
Closing: I would like to meet you in person

Slide 17 - Slide

Other conventions
  • Formal language
  • Punctuation
  • Capitalization

Slide 18 - Slide

Formal language
No contractions > * I'm, don't > write in full "I am", "do not
No slang > gonna, wanna
No emotional language use

Slide 19 - Slide


Slide 20 - Slide


Slide 21 - Slide


Slide 22 - Slide


Slide 23 - Slide

Capitalization is used to indicate the beginning of a sentence or a proper noun. It should also be used for titles and headings. Capital letters should not be used for emphasis.

Slide 24 - Slide

Super important! Helps clarify your sentences. You need to capitalize more than you would in Dutch (but less than German :) )

Slide 25 - Slide

  • Days of the week: Tuesday, Wednesday etc. 
  • Months: January, February, March, April etc. 
  • Holidays: Christmas, Valentine's day etc. 

Slide 26 - Slide

In class - Peer feedback
Give feedback on a classmate's letter of complaint
Use writing reader page 18 Beoordeling
Check > lay-out, writing conventions, content (assignment), spelling & grammar

Slide 27 - Slide

Write a letter of application
Use writing reader page 31 - 33
Hand in ELO-opdrachten (Magister)

Slide 28 - Slide