complaint email

• English
• MBO
• Studiejaar 3

in your own words: what do you need to do at the end of the lesson series?

Do remember how to open and close a formal email?

Yes!

Not quite sure

What is a correct way to start a formal email (you do not know who will receive the email)?

1. Dear Mister/M'am,
2. Dear Sir/Madam,
3. Dear sir, madam,
4. Dear Mr /Mrs

If you start an email with Dear Sir/Madam, how do you end?

1. Greetings
2. Yours faithfully
3. Yours sincerely
4. Best wishes

how would you start a formal email to Patricia Jones, your manager

What information should be in a complaint mail?

What is the best letter?
Give 1 reason

NOW CHECK YOUR WORK WITH THE SELF-ASSESSMENT FORM

adjust your work if necessary

Check your neigbours work with the peer feedback form

Adapt your work, if necessary

I have met this lesson's success criteria

YES

NOT YET