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writing complaints

Writing reactions to complaints
LO8E-JAM3
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Slide 1: Slide
EngelsMBOStudiejaar 1-3

This lesson contains 12 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 90 min

Items in this lesson

Writing reactions to complaints
LO8E-JAM3

Slide 1 - Slide

Today's planning

  • Jargon words
  • What words do we know?
  • Writing a reaction to a letter of complaint 

Slide 2 - Slide

Lesson goals

  • At the end of this lesson, the students know the meaning of at least 5 jargon words and can use them while writing a reaction letter.

Slide 3 - Slide

What words do you use when you are replying to a complaint?

Slide 4 - Mind map

Responsible companies will protect their customers' ......
A
Honesty
B
Impact
C
Privacy
D
Damage

Slide 5 - Quiz

Make sure to ... each of our options clearly in list form.
A
Evaluate
B
Outcome
C
Factor
D
Opportunity

Slide 6 - Quiz

Our business is committed to providing great ...
A
Loyalty
B
Positive
C
Customer service
D
Negative

Slide 7 - Quiz

What are we going to do?
What: Choose 5 jargon words from the following list and look up their definition. Also, write an example sentence with every word. Try to choose words you still find difficult. 
How: Individually
Help: The list of words and google translate if needed.
Time: 15
Result: An overview of your difficult words with a definition.
Done: Turn in your words via teams.

Slide 8 - Slide

What is important about a formal letter?

Slide 9 - Mind map

What are we going to do?
What: Write a reply to the complaint letter. Use the 5 words you have written definitions for in your letter.
How: Individually
Help: The words and google translate.
Time: 30 minutes
Result: A written reply with the use of jargon words.
Done: Turn in your letter via teams.

Slide 10 - Slide

What went well and what did you find difficult?

Slide 11 - Mind map

At the end of this lesson, the students can use capital letters in at least 3 sentences, including dates, by making the exercises in class. Did you achieve this goal?
Yes
No

Slide 12 - Poll

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