LE11 - ITIL - LES3 - Change Management
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Slide 1 - Diapositive
Slide 2 - Diapositive
What do you think
change management is?
Slide 3 - Carte mentale
Slide 4 - Diapositive
Slide 5 - Diapositive
Have you ever dealt with
an ITIL change at a service desk?
an ITIL change at a service desk?
Yup
Nope
Dunno
Slide 6 - Sondage
Slide 7 - Diapositive
Slide 8 - Diapositive
Wat is the Dutch term for
Change Advisory Board?
Change Advisory Board?
A
Wijzigingsdevisie
B
Change Advisory Board
C
Wijzigingsadvies-commissie
D
Wijzigingsbeheer-groep
Slide 9 - Quiz
Slide 10 - Diapositive
True or false:
A helpdesk employee can
approve or deny a change.
A helpdesk employee can
approve or deny a change.
A
True
B
False
Slide 11 - Quiz
Slide 12 - Diapositive
Slide 13 - Diapositive
What is the purpose of
evaluation?
evaluation?
Slide 14 - Question ouverte
Slide 15 - Diapositive
Slide 16 - Diapositive
TIPs
TOPs
