21BV3 polite greetings

• Engels
• MBO
• Studiejaar 2

Goals for today

- Jij weet waarom het belangrijk is om gastvrij te zijn. 

- Jij weet hoe je een telefoongesprek kunt aannemen.

What is the English word for 'gastvrij'?

Why do you have to be formal and polite/hospitable?

What is the correct formal greeting in English?

1. Hello
2. What's up?
3. Good morning, Sir/Madam
4. Hi

Which is formal?

1. May I have your name?
2. What is your name?

Which is formal?

1. Would you like a cup of coffee?
2. Do you want coffee?

Which is formal?

1. Can you spell that?
2. Could you spell that for me, please?

Which is formal?

1. May I have your passport please?
2. Can I please have your passport?

Let's practice with phone calls

- Professional telephone calls

- How to speak politely in a professional setting

Aims:

• I'm more confident to speak English
• I know how to make professional telephone calls
• I know how to use polite English

What is going wrong in the video?

            YouTube video

           What's going wrong? 

Let's hear it!

• What did you notice?

After training!

             YouTube video
            
            Improvements 

Answering the phone:

• Appropriate greeting!
• Your company's name   (your department)
• Your name
• Offer help

Answering the phone in a professional context. The right order. 

Good afternoon,

Beauty salon 'Bliss'

This is Melanie speaking

How may I help you?

"Good afternoon, beauty salon Bliss. You're speaking with Helen, how may I help you?"
This person is:

1. Making a telephone call
2. Answering a telephone call

How to ask something politely

Useful vocabulary:

• Excuse me, ...
• Could I ... 
• Would you be so kind, ...
• May I ask ... 
• (Do you know more examples?)

Role play

Call each other

Person 1: security officer

Answer politely

Write down information

Person 2: calls in sick

Today

Has the flu

Hopefully back next week