M2.1 At the gate and boarding - IAS lesson 3

• Luchtvaartdienstverlening
• MBO
• Studiejaar 1

Week 3 
22 november

Program of today's lesson

• Recap last week: At the gate and boarding
    call
• Theme 2 | Boarding procedures
• Theme 3 | Special passengers

During M2.1 we focus on arriving flights at the gate

1. True
2. False

Another word for departing flight is an outbound flight

1. True
2. False

An inbound flight is an arriving flight

An outbound flight is a departing flight

Boarding method during M2.1

The boarding method used during M2.1 and also at the final assigment (simulation) is class boarding, namely:

1. Business class passengers and passengers who are member of the frequent flyer program;
2. Economy class passengers.
   Class boarding is also called Priority boarding

Business class and frequent flyers

Frequent Flyer

<ul><li>Loyalty program to attract and keep customers;</li><li>The more you fly, the more benefits;</li><li>For a KLM flight (M2.1) the elite and elite plus members are entitled for&nbsp;priority boarding (class boarding).</li></ul>

Business class

<ul><li>Passengers travelling in business class do travel in the so called 'C' class.&nbsp;</li><li>On the boarding pass you recognise this by the letter 'C' under the heading 'Class'.</li></ul>

Signage of priority boarding

Boarding passes: business- and economy class

Theme 3 | Special passengers 

Special passengers

Theme 3 | Special passengers 

During M2.1 At the gate and boarding the focus is on 4 types of special passengers:

1.  A passenger travelling with an infant (INF);
2. An Unaccompanied Minor (UM);
3. A passenger with Reduced Mobility (PRM);
4. A passenger travelling with a Pet in Cabin (PETC).
   
   

• These passengers are called the pre-boarders and board the aircraft
    before all other passengers.

Passenger travelling with an infant

Infant

<ul><li>Infant: 0 -2 years old;</li><li>Infant has no seat; is sitting&nbsp; on parent's lap;</li><li>During take-off and landing:&nbsp; extension seatbelt</li></ul>

Stroller, buggy or pushchair

<ul><li>Check in at the gate as check-in baggage;</li><li>Label it with a destination label;</li><li>Attach a gate ramp delivery label;</li><li>Explain the baggage reclaim procedure.</li></ul>

Infant travel documents

<ul><li>The infant has an own boarding pass with INF as a seat instead of a seat number;</li><li>In most passports, the child is with the parent in the passport;</li><li>US infants do have an own passport.</li></ul>

Destination label and gate ramp delivery label

Write a destination label

Assignment destination label

Passenger travelling with an infant

1. Write out the text you want to use when checking in a stroller at the gate;
2. Make a pair;
3. Play a role play as a PGSA at the gate and a passenger travelling with a infant;
4. Change roles;
5. You have 15 minutes for this assignment.

www.classroomscreen.com

| Assignment 3: UM, stroller, PETC

1. This assignment can be found in Teams under the class tile via channel M2.1 At the gate and boarding under Files, Assignments folder.
   
   
   
2. Download the assignment via the three dots (...) just behind the assignment name to your laptop and complete question 2: Stroller.

What did you learn today?

Learning goals - ask yourself if you...

• practised with the boarding call;
• can recognise the five different boarding methods;
• can explain what the difference between pre-boarding and
    priority boarding is; 
• can handle a passenger with an infant and a stroller at the
    gate;
• can write a destination label.

Week 4 
29 november