Social Responsibility

• Horeca
• MBO
• Studiejaar 2

Social Responsibility

Social responsibility?

Meaning of social responsibility

“That people take each other into account and respect each other’s physical and mental health”

Why social responsibility?

> Legally required tool

> The Licensing and Catering Act is intended to prevent excessive alcohol consumption. 

Managers need to have sufficient knowledge of...

- Physical and mental influence of alcohol

- Alcohol abuse and addiction

- Legislation and regulations regarding alcohol

- Gaming machines and gambling addiction

Social conduct

"Accept someone as (s)he is..."

Standards & Values

Common values and standards of decency indicate what someone should and not should do = Having morals or being ethical

Moral conduct/ Immoral conduct

Ethics

The law - Licensing and Catering Act

You must have a licence under the Licensing and Catering Act to run a hotel and catering establishment or an off-licence.

To serve alcohol, the manager (at least 21 years old) is legally required to have a Certificate of knowledge and understanding of social responsibility and to be registered in the Social Responsibility Register. 

The law - Working Conditions Act

Ensure good working conditions for your employees.

Hazard identification and risk assessment.

Ensure that employees receive information and instructions.

Both the employer and the employee have responsibilities!

Responsibilities of a manager

- Provide information

- Provide instruction

- Maintain supervision

- Have work meetings 

Business Types

o Establishments that provide accommodation
 

o Establishments that serve food 

o Establishments that serve beverages 

Target groups

Purpose

Stage of life

Income

Products

Business and hospitality formulas

Business formula
Which factors play a role in starting a company 

Hospitality formula

Product - Behaviour - Environment

Shops

Off-licence chains

Independent off-licence/ franchises

Food stores

Specialist stores

QUIZ TIME >>>

What does 'social responsibility' mean?

1. Showing understanding for those who think differently
2. Good personal care and respectfully dealing with each other's mental health
3. Take each other into account and respect each other's physical and mental health

A hotel and catering establishment wants to sell alcoholic beverages. Who or whom should be in possession of a Certificate of knowledge and understanding of Social Responsibility?

1. The owner of the hotel and catering establishment
2. The manager of the hotel and catering establishment
3. The permanent employees of the hotel and catering establishment

What kind of establishment is a discotheque?

1. An establishment that serves beverages
2. An establishment that provides accommodation
3. An establishment that serves food

The characteristic of a hotel is that it has a quiet atmosphere where guests are offered comfort, quality, and plenty of attention from staff. Which target group does it focus on?

1. Parents with children
2. Pupils
3. Senior citizens

Which P is part of the business formula?

1. The P for population
2. The P for presentation
3. The P for performance

What determines ethics?

1. The difference between values and standards
2. What is good behaviour and what is bad behaviour
3. What is allowed and what is not allowed

What are two characteristics of the target group known as 'double earners'?

1. Plenty of time and a fair amount of money
2. Little time and a fair amount of money
3. Little time and little money

What kind of hotel and catering establishment is a restaurant?

1. An establishment that serves beverages
2. An establishment that provides accommodation
3. An establishment that serves food

What should the minimum age be of a manager of a hotel and catering establishment according to the Licensing and Catering Act?

1. 16 years
2. 18 years
3. 21 years

Which law or decree provides guidelines for a safe working environment for employees?

1. The Working Conditions Act
2. The Licensing and Catering Act
3. The knowledge and understanding decree