3.4

BUSINESS ENGLISH
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Slide 1: Slide
EngelsMBOStudiejaar 4

This lesson contains 13 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 60 min

Items in this lesson

BUSINESS ENGLISH

Slide 1 - Slide

EXAM

Slide 2 - Slide

PLANNER
3.1 Business vocabulary: Starting and ending a call
3.2 Business vocabulary: Telephone Messages
3.3 Business vocabulary: Writing Emails
3.4 Business vocabulary: Telephone Interruptions
3.5 Business vocabulary: Presentations
3.6 Business vocabulary: Pitching an Idea
3.7 Exam prep
3.8 Exam prep
3.9 Business Exam

Slide 3 - Slide

WRITING FORMAL BUSINESS EMAILS
Goal
Understand the basic principles of written business communication.  Learn typical phrases as well as practice with apologising and giving information and details.

Slide 4 - Slide

Subject Line
  1. When corresponding through email, limit yourself to just one subject.
  2. Be clear and concise!
  3. When the subject changes when writing your e-mail, adjust your subject line!

What would be a good subject line when sending an email to a customer about failing to ship their product on time?
Subject: Apology and update on your order shipment

Slide 5 - Slide

What would be a good subject line when sending an email to a colleague notifying them about the change of location for tomorrow's meeting?

Slide 6 - Open question

Aanhef / Greeting
Are you familiar with the person you are writing to?

Dear Mr Brown,
Dear Mrs Brown,
Dear Miss Brown,
Dear Ms Brown,

Slide 7 - Slide

Aanhef / Greeting
Are you unfamiliar with the person you are writing to?
Dear Sir/Madam,
Dear Sir,
Dear Madam,
Dear Sir or Madam,
Dear webmaster,
Dear colleagues,

Slide 8 - Slide

Lay-out
Make use of spacing!

Slide 9 - Slide

CLOSING
Unfamiliar? Yours faithfully,
Familiar? Yours sincerely,
Kind regards, (BrE)
Best regards, (AmE)

Slide 10 - Slide

NO CONTRACTIONS!
It's > It is
don't > Do not
he's > He is
I'll > I will
I've > I have

Slide 11 - Slide

COMPLETE THE HANDOUT PROVIDED

Slide 12 - Slide

Heb je het doel behaald?

Goal
Understand the basic principles of written business communication. Learn typical phrases as well as practice with apologising and giving information and details.
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Slide 13 - Poll