Week 1.4 Front Office Services

Today

Front Office Services

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Slide 1: Slide

EngelsMBOStudiejaar 1

This lesson contains 14 slides, with interactive quizzes, text slides and 1 video.

Lesson duration is: 45 min

Items in this lesson

Today

Front Office Services

Hfd 1 blz 15

Slide 1 - Slide

What are some services offered by the Front Office ?

Slide 2 - Mind map

Slide 3 - Video

Which tasks do you perform as Front Office employee?

Slide 4 - Open question

Front Office Duties

Check in on arrival
Communication
Administrative and commercial duties
Customer Service
Billing and Check out

Slide 5 - Slide

Gesprekken Voeren

https://www.uitgeversgroep.nl/digiplein/downloadsupport/?supportId=19775&file=0

Slide 6 - Slide

Slide 7 - Slide

Slide 8 - Slide

Slide 9 - Slide

Hoe zeg je: Het spijt me, meneer, alle lijnen zijn bezet?

Hoe zeg je: Blijf aan de lijn, aub?

Slide 10 - Slide

Welke twee uitdrukkingen woorden gebruikt om iemand door te verbinden?

Slide 11 - Open question

Wat dient de Front Office employee te bereiken?

Slide 12 - Open question

Bye Bye!

Slide 13 - Slide

Homework

Read 'Telling the Time' on OnderwijsOnline
Do the exercise 'Worksheet Time'

Slide 14 - Slide

Week 1.4 Front Office Services

Items in this lesson

Slide 1 - Slide

Slide 2 - Mind map

Slide 3 - Video

Slide 4 - Open question

Slide 5 - Slide

Slide 6 - Slide

Slide 7 - Slide

Slide 8 - Slide

Slide 9 - Slide

Slide 10 - Slide

Slide 11 - Open question

Slide 12 - Open question

Slide 13 - Slide

Slide 14 - Slide

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