Mastering Etiquette and Communication

The importance of -  
Mastering Etiquette and Communication

Tourism and Events 
Belfast Business School 
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Slide 1: Slide
TourismHigher Education (non-degree)Foundation Degree

This lesson contains 26 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 30 min

Items in this lesson

The importance of -  
Mastering Etiquette and Communication

Tourism and Events 
Belfast Business School 

Slide 1 - Slide

Learning Objective
At the end of the lesson, you will understand the importance of etiquette and effective communication.

At the end of the lesson, you will understand the importance of attendance and punctuality.

Slide 2 - Slide

What do you already know about etiquette?

Slide 3 - Mind map

What do you already know about communication?

Slide 4 - Mind map

Etiquette refers to the rules and customs that govern social behavior, while communication involves the exchange of information. Both are essential for building positive relationships.

Slide 5 - Slide

Benefits of Etiquette
Etiquette fosters respect, enhances professionalism, and promotes harmonious relationships. It reflects your character and values, leaving a lasting impression on others.

Slide 6 - Slide

Components of Etiquette
Etiquette comprises various components such as politeness, good manners, punctuality, and proper grooming. These elements contribute to a positive and respectful environment.

Slide 7 - Slide

Why is it important to acknowledge your Tutors and other staff in College?

Slide 8 - Open question

Importance of Effective Communication
Effective communication enables clear understanding, prevents misunderstandings, and builds trust. It helps convey ideas, resolve conflicts, and establish strong connections with others.

Slide 9 - Slide

What methods and when should you communicate with your Tutors?

Slide 10 - Mind map

In College, do you always use professional language and avoid bad words?

Slide 11 - Poll

Active Listening
Active listening involves fully engaging with the speaker, demonstrating interest, and providing feedback. It shows respect, promotes understanding, and strengthens relationships.

Slide 12 - Slide

Research shows the mere presence of a mobile phone reduces your ability in concentrate by 20%. Why do you think this is?

Slide 13 - Open question

Why should you not listen to music in class?

Slide 14 - Open question

It is important you listen to the Lecturer when they are speaking. Why?

Slide 15 - Open question

Will you want the class to listen to you when you are doing Presentations?
Yes - of course
No - I don't mind

Slide 16 - Poll

Verbal and Nonverbal Communication
Verbal communication involves using words and language, while nonverbal communication includes body language, facial expressions, and gestures. Both are crucial for conveying messages accurately.

Slide 17 - Slide

Why is your body language so important in class?

Slide 18 - Open question

Etiquette in Digital Communication
In the digital age, proper etiquette in online communication is vital. It includes using appropriate language, being respectful, and considering the impact of your words.

Slide 19 - Slide

Do you always add a 'Subject' on an email?

Slide 20 - Poll

Why is it important to write an explanation when attaching a document to an email?

Slide 21 - Open question

Etiquette and effective communication are essential for establishing positive relationships, fostering respect, and achieving success in personal and professional settings.

Slide 22 - Slide

100% attendance is expected 
Commitment and enthusiasm - more than just a piece of paper
Registers - how they are marked
EMA/Adult Learning grants 

Slide 23 - Slide


Aim to be in College 15 minutes before your class starts.
Aim to be at classroom  at least 5 minutes before class starts.
If you are late - do not go for coffee!
Judge where you go for lunch depending on length of your break.
Plan your transport.  The transport that gets you here just before your class start time will not be early enough in case of delay etc.

Slide 24 - Slide

You must put your laptop back in the locker and insert the charger cable.

Slide 25 - Slide

References for employment  
Think about these question........
What do you want us to say about you to any future employers of work placement providers?
What do you want to be able to say at Inteviews?

Slide 26 - Slide