assignment 1 - Lesson 1.pptx

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Unit 15: Passenger Terminal Management within the Aviation Industry

P1: Identify the different types of airport terminals

There are a number of different types of airport terminals used to satisfy the airports capacity needs. These are the four types of terminal; single terminal, multiple terminals, satellite terminal and temporary terminal.

Single terminal

• A single terminal airport is an airport which only has a single terminal. This is because of a low density passenger number and airline percentage at the airport. An example of a single terminal is Leeds airport. It only contains one terminal of which only a handful of airlines and passengers use.

Multiple terminals

• A multiple terminal airport is an airport which has more than one terminal; this is often because the airport has high enough capacity to split the number of passengers between a number of terminals. This reduces congestion. An example of this is Manchester Airport. Manchester airport has 3 terminals, all of which have international traffic and has around 22 million passengers each year which is split between the three.

Satellite terminals

• A satellite terminal airport is an airport which contains a terminal with piers coming off it which contain gates allowing passengers to board the aircraft remotely. This is done to allow for airports with high capacity to create more space to park and service aircraft. An example of this is London Gatwick airport, the north terminal contains 3 terminals to create more parking and servicing space earlier.

Temporary terminals

• Temporary terminals are built at airports when there is too high of demand through the normal terminal, multiple terminals or satellites. These allow for the flow of passengers to decrease through the main terminals and the stress to be relieved throughout all the terminals. These are often created at high volume events in countries, such as when the Olympics were on in London in 2012. London Heathrow had a temporary terminal created in 2012 to decrease the capacity through the main terminals.

London Heathrow development

• London Heathrow has developed a number of times over the years to accommodate to increasing passenger numbers and larger aircraft.

P2: Outline airline passenger service standards in relation to airport terminal management

Queue times

baggage delivery times

stand and gate allocations

delay procedures

diversion procedures

P3: Outline airport passenger service standards in relation to airport terminal management

Queue length

space standards for transit areas and lounge

fire certification requirements

P4:Describe how airline and airport passenger service standards are monitored

visual observation

CCTV

staff reports

logbooks

customer feedback (airline and passenger)