Customer Service - Introduction

• Travel and Tourism
• Further Education (Key Stage 5)

Customer Service

 Introduction

Good Customer Service

Write down a time when you have received good customer service when purchasing a product or service

Include why you were pleased with the staff member that served you 

Imagine you have returned from a package holiday in Ibiza, which you booked through a high street travel agency.

List the different people that have provided you with customer service throughout your holiday experience (from start to finish).

Bad Customer Service 

Write down a time when you have received bad customer service when purchasing a product or service

 

Include why you were unhappy with the staff member that served you 

Watch this video and take note of the ways the travel agent is providing bad customer service.

Customer Service Training 

Think of one reason why you think it’s important for a travel and tourism organisation  to train its staff in customer service skills