Customer Service

Do you work in Customer Service?

Yes

1 / 16

Slide 1: Poll

TourismFurther Education (Key Stage 5)

This lesson contains 16 slides, with interactive quizzes, text slides and 3 videos.

Items in this lesson

Do you work in Customer Service?

Yes

Slide 1 - Poll

Give an example of when you have experienced outstanding Customer Service.

Slide 2 - Open question

Give an example of when you have experienced very bad Customer Service.

Slide 3 - Open question

Which companies do you go back to because of their customer service?

Slide 4 - Mind map

Aims of today

Dicuss your experiences in Customer Service

Explain factors that affect customer service decisions

Complete Section 1 of Assignment 1

Slide 5 - Slide

Research into a Company

List 5 reasons why the company you have received the best feedback on which.com

Choose your company..........

Slide 6 - Slide

Add your reasons here......

Slide 7 - Open question

Internal and external customers

Who are they are do their needs and expectations differ?

Slide 8 - Slide

Internal Customers

Slide 9 - Slide

Slide 10 - Video

Slide 11 - Video

External Customers

Slide 12 - Slide

Slide 13 - Video

thepointsguy.com

Slide 14 - Link

www.bbc.co.uk

Slide 15 - Link

Assignment 1

Slide 16 - Slide

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