1st lesson on location ROC Nijmegen

• Engels
• MBO
• Studiejaar 1

Welcome!

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Write down, please!

Let's chat!

• Sit in groups of two
• Talk about bad experiences you had with companies
• In English, please 
• +-5 minutes  
• Please let me know if you're done

Let's look back

• What did you talk about?
• Was there something that was difficult for you?
• Anything you would like to practice in the future with Klaas? 

What are we going to talk about?

Taking care of angry customers

But how?

- Listen closely to the video

- I will ask a few questions after the video

- Write down difficult words while listening please

What's next!

- Any difficult words?

What was important according to the woman giving the tips?

Enough listening!

- Let's get to work!

- Dealing with angry customers

What do you think of this lesson?

😒🙁😐🙂😃