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telephone complaint
telephone complaint
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Slide 1:
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English
Secundair onderwijs
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15 slides
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interactive quizzes
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Items in this lesson
telephone complaint
Slide 1 - Slide
Listen to the audio file and take notes.
You can listen to it twice.
Next you will have some questions about the content so be sure you write down all the necesarry information.
a complaint by phone
Slide 2 - Slide
The customer's name is
A
Memzies
B
Nenzies
C
Menzies
D
Minzies
Slide 3 - Quiz
Harry bought the pool table from a website.
A
True
B
False
Slide 4 - Quiz
It arrived to his house quite quickly.
A
True
B
False
Slide 5 - Quiz
His phone number is
A
349-28831
B
348-28841
C
348-26641
D
348-38841
Slide 6 - Quiz
His customer number is
A
45993
B
44993
C
34993
D
44994
Slide 7 - Quiz
The order number is
A
GH12348
B
GA12338
C
GH12338
D
JH12338
Slide 8 - Quiz
The lack of English instructions caused him huge problems in the assembly.
A
True
B
False
Slide 9 - Quiz
What languages were in the instruction manual?
A
Polish and English
B
Spanish and Polish
C
Spanish and English
D
Spanish only
Slide 10 - Quiz
One of Harry's friends arrived to help him understand the game.
A
True
B
False
Slide 11 - Quiz
How long did he take to assemble the pool table?
A
2 hours
B
2 and a half hours
C
2 days
D
Too long
Slide 12 - Quiz
Two of the balls were missing.
A
True
B
False
Slide 13 - Quiz
What was the problem with the white ball?
A
His friend took it
B
It was too big
C
It wasn't there
D
It was too small
Slide 14 - Quiz
What did the defective table cause to happen?
A
The balls rolled to the right
B
The balls rolled to the left
C
The balls fell of the pool table
D
The balls didn't roll properly
Slide 15 - Quiz
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