Lesson 1.4 Dealing with complaints

• English
• Further Education (Key Stage 5)

Lesson 1.4: 

Dealing with complaints

Today: 

You have learned new vocabulary about complaining/ disagreeing

You know what is done/ not done in English

You have joined the group on DoorEngels

You have received the planner for P1

What have you complained about?

Did it help?

Have you had any complaints about your work/internship?

Is the customer always right?

How important is the language you use?

Useful phrases

How to make a complaint

Ik wil een klacht indienen over ... I want to make a complaint about ...

Ik wil met je praten over ... I want to talk to you about ...

Er is blijkbaar iets mis met ... There appears to be something wrong with ...

Het spijt me dat ik dit moet zeggen maar ik ben behoorlijk overstuur / boos / teleurgesteld. I'm sorry to say this but I am really quite upset / angry / disappointed.

Wat mij dwarszit / stoort is ... What bothers / annoys me is ...

Indien mogelijk zou ik graag willen dat u ... If possible, I'd like you to ...

Waarom doe je altijd ...? Why do you always...?

"English politeness"

NOT always....

"Dutch are too direct"

"Een kopje koffie, (aub.)" 

vs

"Could I have a cup of coffee, please?"

Rule of thumb:  longer sentences tend to be more polite 

Now, let's do some work

Start up your laptop

Alfa-connect>bundle>DoorEngels

code: 19V27MF1

> Dealing with complaints

>27: Listening to someone make a complaint

Exc: 2,4,8,9.1,9.2,9.3

10: prepare for next week (classwork)

Customer satisfaction.......
What grade would you give this class?

0100

See you next.....

MONDAY!