This lesson contains 12 slides, with interactive quizzes, text slides and 1 video.
Items in this lesson
Working in a VVV office
Slide 1 - Slide
What are we going to do today?
Answering e-mails from customers
- Video
- Exercises
- Finished!
Slide 2 - Slide
Lesson goals
At the end of this lesson, you can react to a customer’s e-mail who’s asking for travel advice
At the end of this lesson, you can make an informational folder about your recommendations for Dutch amenities
Slide 3 - Slide
Slide 4 - Video
What typical Dutch things did you see in the video?
Slide 5 - Mind map
Exercise 1
What? Do exercise 1 on handout 4. Fill in the answers.
How? Do it individually, write down your own opinion.
Help? When you really don’t know what to do or what to write down, you can ask the teacher or a fellow student.
Time? 5 minutes
Outcome: you brainstormed about your own favorite dutch things. In this way, you already prepared yourself a bit for a conversation with a customer who asks for your opinion.
Done? Do the extra exercise.
timer
5:00
Slide 6 - Slide
Exercise 2
What? Do exercise 2. Write an e-mail to your customer.
How? With help of the chunks, or without. Read the e-mail first!
Help? You can use the chunks if you can’t make up things on your own. If you need help, first ask a classmate. If he/she doesn’t know it either; ask the teacher.
Time? 8 minutes
Outcome: you’ve written a simple e-mail back to a customer.
Done? Compare your e-mail with your neighbor. What is different and what is the same?
timer
8:00
Slide 7 - Slide
Exercise 3
What? You’re going to make a news-letter with your group, all of the instructions can be found in the hand-out.
How? With your group and with help of the internet.
Help? Internet, group, or your teacher.
Time? 20 minutes
Outcome: you’ve made a page for your (imaginary) office, wherein you’ve given recommendations for things to do in The Netherlands.
Done? Add more pages until the timer is finished!
timer
20:00
Slide 8 - Slide
Did you achieve the lesson goals?
Slide 9 - Slide
At the end of this lesson, you can react to a customer’s e-mail who’s asking for travel advice
😒🙁😐🙂😃
Slide 10 - Poll
At the end of this lesson, you can make an informational folder about your recommendations for Dutch amenities