Learning Aim A - lesson 2 - 22IHS

• Horeca
• MBO
• Studiejaar 1

Unit 7 - Supervise Food Service Operations

Repetition from the last lesson

This is the most common service method. The guest orders the food at the table after the food is served at the guest's table by waiters and waitresses.

1. Room service
2. Table service
3. Silver service

With this method of food service at the table, the waiter transfers the food from a serving dish to the guest's plate, always from the left. The waiter makes use of service forks and spoons.

1. Buffet
2. Counter service
3. Silver service

With this service method, some parts of the meal are served to seated customers, other parts are collected by the guest.

1. Assisted service
2. Self-service
3. Single-point service

1. Types of food service operations

2. Meal types

3. Events

4. Service methods

5. Staff organisation

Today

Dining styles

Meals service styles

Customer needs

Activity

Questions?

LA-A

Dining styles

- Family-style dining

Shareable platters 

- Casual dining/ Fast casual dining

Moderately priced menus/ Quick service

 - Fine dining

Most expensive style of dining

- Fast food dining

Cheapest and easy to manage

- Buffet dining 

Self-service 

Meals Service Styles

- English service style (Silver service)

- American service style (Plate service)

- French service style (Presentation)

- Russian service style (Similar to French)

- Family service style (Shareable platters)

- Guéridon service style

- Tray service style (Room service)

- Self-service style: 

Cafetaria service: Traditional and Free-Flow

Counter service

Vending service

Examples of customer needs and expectations in a restaurant...

Activity - groups - 30 min.

- Find a picture or short video of a hotel to give an impression.

- Explain the different types of service styles this hotel can offer and how these should be matched to the customer's needs and expectations for the occasion.

EXAM LA-A