OCN Role of a Holiday Representative - L.O 2 Welcome Pack

• Travel and Tourism
• Further Education (Key Stage 5)

Role of a Holiday Representative - L.O 2 Welcome Pack

Roles of a
Holiday Representative

Group Work - what should be in a Welcome Pack?

In your group write down what information you think should be included in a Welcome Pack.

Your Welcome Pack

Choose an accommodation

Use notes from class discussions, the example welcome pack on Canvas and reliable websites on Canvas a to create a Welcome Pack for your chosen accommodation

See next slide for information on what to include in your Welcome Pack

Your Welcome Pack

You must include the following in your welcome pack:

• Duty times and location (where and when)
• Name and image of hotel
• Information about the resort (not the hotel) 
• Excursions available (five)
• Emergency contact details 
• An invitation to the welcome meeting (include date, time, venue and accessibility)
• Departure details
• Any further information that you think is useful

Your Welcome Pack

Your welcome should be 

• professional
• eye catching
• interesting
• informative
• unique

Questions?

Do you have any questions about creating your Welcome Pack?

Include your full name on the front page