When was the last time you had a really good conversation?
What made it good?
Have you ever had a conversation that turned into an argument?
What happened?
Do you find it easier to talk face-to-face or on your phone (texts, WhatsApp, social media)? Why?
In hospitality, why do you think good conversation skills are important?
Can you give examples from work or internships?
What makes you stop listening to someone in a conversation?
Can you think of habits that are annoying when talking?
Do you think people today listen less than in the past?
Why or why not?
Have you ever learned something surprising from a guest, customer, or classmate just by listening carefully?
What did you learn?
What topics are difficult to talk about without arguing?
Why do you think that is?