letter of complaint

• Engels
• Middelbare school
• havo
• Leerjaar 5

Letter of complaint

What do you think should be in a letter of complaint?

Structure email or letter of complaint

part 1	opening	When you do know the recipient's name: Dear Mr (or Mrs, Ms, Miss, etc.) Surname. When you don't know the recipient's name: Dear Sir/Madam, or To whom it may concern.
part 2	introduction paragraph	In your first sentence draw the recipient’s attention to the matter you’re going to raise or discuss.
	body paragraph(s)	Provide some detailed background information; describe the circumstances that resulted in your dissatisfaction. Then, expand on the effects and consequences the problem had—show what damage you’ve suffered.
	final paragraph	In conclusion, you should state what your expectations are and when you want to receive an answer to your complaint.
part 3	the close	When you do know the recipient's name: Yours sincerely, When you don't know the recipient's name: Yours faithfully, Type your name underneath your signature.

Ik schrijf u omdat..

Ik wil me beklagen over..

Ik vraag uw advies over wat mij nu te doen staat

Ik ben teleurgesteld over de manier waarop ik ben behandeld

Ik sta er op dat ...gratis wordt gerepareerd

Ik maak hier ernstig bezwaar tegen

ik betreur dit heel erg

Ik stoor me erg aan...

Ik neem u niet meer serieus

Ik pik dit niet langer

Ik zou graag uw aandacht vestigen op..

Ik had nooit gedacht dat..

Ik neem aan dat u er alles aan zult doen om dit probleem op te lossen

ik verwacht dat u alle kosten terug betaalt

task:

Write a formal letter of complaint

the assignment is on page 22 of your syllabus

use the checklist

It will be graded

Done? Stepping stones

bye!