Unit 2 Customer Service - Learning Outcome 2 - Internal Customers

Unit 2 Customer Service

Internal Customers

External Customers

Organisation

1 / 9

Slide 1: Slide

Travel and TourismFurther Education (Key Stage 5)

This lesson contains 9 slides, with interactive quizzes and text slides.

Items in this lesson

Unit 2 Customer Service

Internal Customers

External Customers

Organisation

Slide 1 - Slide

Customer Service

When an organisation is delivering customer service it should consider how it will benefit

- internal customers

- external customers

- the organisation

Slide 2 - Slide

Customer Service

Who are Internal Customers?

Slide 3 - Slide

Interrelationships
in travel and tourism?

Slide 4 - Mind map

How would good service service benefit internal customers?

Slide 5 - Open question

Customer Service

Who are external customers?

Slide 6 - Slide

How could good customer service
provided by a travel agency
benefit external customers?

Slide 7 - Mind map

Customer Service

Organisation

Slide 8 - Slide

How does good customer service benefit an airline?

Slide 9 - Open question

Unit 2 Customer Service - Learning Outcome 2 - Internal Customers

Items in this lesson

Slide 1 - Slide

Slide 2 - Slide

Slide 3 - Slide

Slide 4 - Mind map

Slide 5 - Open question

Slide 6 - Slide

Slide 7 - Mind map

Slide 8 - Slide

Slide 9 - Open question

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