W6 L1 voicemail to manager

SPEAKING SKILLS
the customer consultation
1 / 10
next
Slide 1: Slide
EngelsMBOStudiejaar 2

This lesson contains 10 slides, with interactive quiz and text slides.

Items in this lesson

SPEAKING SKILLS
the customer consultation

Slide 1 - Slide

You can find the worksheet in Teams - Lease material - Interior & Design - Y2 - Spoken Production - customer consultation
During this project you will...
Practise your English speaking skills.
  • present a 5 slide presentation on design rules to your peers. You will give each other feedback.
  • practise advising customers on their interior.
  • learn how to develop a professional and long-lasting relationship with a customer.
  • send a voicemail message to your manager about how you've handled a specific client.
This period: schedule an appointment with TRC for a practice-exam Reading & Listening!

Slide 2 - Slide

This item has no instructions

TODAY'S LESSON:
Your manager has left you a message...

Your customer from last week called in, panicked about
a design dilemma. They asked for you so your manager 
left you a note, asking you to call the client. 
 
After talking to the client, you record a message for your manager.
                       How do you feel about leaving voicemails? 

Slide 3 - Slide

This item has no instructions

Happy Monday!
A client called in this 
morning and I think you spoke with them when they came in last week.

They sounded a bit stressed and overwhelmed so I told them you would call them back a.s.a.p.
     0044 - 554 876 773
Could you update me afterwards?
                                                 Whalid
a note from your manager

Slide 4 - Slide

This item has no instructions


How much does it stress you out when you have to make a professional phone call?
-110

Slide 5 - Poll

This item has no instructions

WORKSHEET
Use the one from last week or create a new client/ story!

Slide 6 - Slide

This item has no instructions

Leaving a voicemail for your manager
creating a story, making a script                                      +/- 10 - 15 minutes
You called your client and spoke
with them on the phone. They were 
struggling with a real design dilemma, 
but you managed to help them out.    :)

Record a voicemail message to your manager, 
explaining why the customer was in a panic, how you handled the situation and if any 
follow-up is required. Keep it professional!
length: 1-2 minutes

Slide 7 - Slide

You can find the worksheet in Teams - Lease material - Interior & Design - Y2 - Spoken Interaction - customer consultation
recording a voicemail
to your manager
  • introduction: your name, client's name, why you're leaving a message.
  • why the customer was in a panic (think of a design dilemma)
  • how you handled the situation
    (rapport/ trust, which advice/ recommendations, possibly a new sale?)
  • follow-up required?
    (any questions/ concerns, deadlines, by phone/ email/ in store visit)
length: 1-2 minutes
English: formal/ professional
DEADLINE:
next class

Slide 8 - Slide

This item has no instructions

Evaluation:
Has anyone already tried recording their voicemail? 
How can you prepare for recording a voicemail?

How could someone improve their phone skills?
Did you speak English during the entire lesson?
next lesson: DEADLINE voicemail

Slide 9 - Slide

This item has no instructions

Slide 10 - Slide

This item has no instructions