Writing - Formal letter

WELCOME!
Welcome!

1 / 23
next
Slide 1: Slide
EngelsMBOStudiejaar 2

This lesson contains 23 slides, with interactive quiz and text slides.

time-iconLesson duration is: 45 min

Items in this lesson

WELCOME!
Welcome!

Slide 1 - Slide

Today's schedule

  • Formal letter structure 
  • Formal letter of complaint 
  • Final practice before exam

Lesson goal: You all understand the structure of a formal letter.

Slide 2 - Slide

For these next slides:

Please write along with the information given

Slide 3 - Slide

Formal letter outline

1. Your own address without your name, with the country


 Fakestreet 666
 1234 AB Amersfoort
 The Netherlands






Slide 4 - Slide

Formal letter outline

2. Date of writing
 

 12 October 2021
 October 12, 2021
 October 12th, 2021
 12th October 2021

All options are correct; the first one is the easiest. Remember to write months with capital letters in English!

Slide 5 - Slide

Formal letter outline

3. The address of the company or person you're writing to

 Non-Existing Inc.

 Fakestreet 666
 1234 AB Amersfoort
 The Netherlands




Slide 6 - Slide

Formal letter outline

4. Subject line
  

 subject: complaint about … / application for …


Do not use capital letters, except when you use names

THIS PART IS NOT ALWAYS NECESSARY / MENTIONED ON THE EXAM

Slide 7 - Slide

Formal letter outline

5. Salutation


 Dear Mr Jones / Mrs Jones, (if you know who you are writing to)
 Dear Sir/Madam, (if you do not know who you are writing to)

  • Use capital letters
  • Never use a first name.
  • Do not write ‘Mister/Missus’
  • Always end with a comma

Slide 8 - Slide

Formal letter outline

6. It often consists of three paragraphs
   


Slide 9 - Slide

Letter of complaint paragraph contents

Paragraph 1: the reason for writing is explained shortly 


Paragraph 2


Paragraph 3

Slide 10 - Slide

Formal letter outline

7. Final sentence

  You can email me at ... or call me on .../ I look forward to hearing from you soon.


This is a sentence you can almost always use.

Slide 11 - Slide

Formal letter outline

8. Closure

   Yours sincerely, / Yours faithfully,

Slide 12 - Slide

Formal letter outline

9. Full name



 Nina Lisanne Strijker

Slide 13 - Slide

Basic rules

You cannot use abbreviated forms in formal letters
  •  instead of can’t you use cannot
  • instead of haven’t you use have not
  • etc.

Between each new part of your letter, you leave a blank line

It is okay to start a letter with “I” in English

Slide 14 - Slide

Practise letter of complaint
Write a letter of complaint. 
Follow the instructions. 
Make sure you use the outline example as given earlier this class. 

See next two slides for assignment --> 

Slide 15 - Slide

Assignment 
Situatie 
Je hebt tijdens een bezoek aan Londen een mini-computer gekocht op 23 juli 2022.
want deze was veel goedkoper dan in Nederland. 
Klacht: accu zou volgens de handleiding 6,5 uur moeten werken, maar jouw accu is na 2 uur leeg. Je bent ermee naar een computerzaak geweest; conclusie accu stuk.
Bovendien: je hebt in de handleiding gelezen dat er bij de prijs een leren tasje inbegrepen is; zat niet in de doos. 
Je besluit een klachtenbrief te schrijven naar:

Morgan Computer, 64 Oxford Street, London WC1A 1AX 

Slide 16 - Slide

Assignment 
Opdracht
Schrijf een klachtenbrief en verwerk de volgende gegevens:
  • Vertel wat je wanneer en waar hebt gekocht. (noem winkel, type, prijs)
  • Zeg dat je erg teleurgesteld bent: beschrijf klacht
  • Noem de conclusie van de plaatselijke computerzaak over de gebreken van de computer. Als het nodig is, kunnen ze contact opnemen met deze winkel.
  • Zeg dat je in Nederland woont en dus niet even langs kan komen
  • Vraag om nieuwe accu en tasje. Andere mogelijkheden: 1. bedrag van tasje en accu op jouw rekening storten. Geef rekeningnummer. 2. Je stuurt notebook op en je krijgt aankoopbedrag + portokosten terug.
  • Zeg dat je een kopie van de kassabaan hebt bijgesloten.
  • Nog vragen? Ze kunnen je e-mailen op: 
  • Spreek hoop uit dat klacht wordt opgelost. 

Slide 17 - Slide

What to do? 
Write your letter
Hand me back your paper

= Email to me if not finished

n.strijker@rocmn.nl

Slide 18 - Slide

NuEngels & Blackboard

Slide 19 - Slide

Riddle me this...
Marissa and Juliana went out for drinks together. They ordered the same drink. Juliana was really thirsty and finished five in the time it took Marissa to finish one. The drinks were poisoned, but only Marissa died. How?

Slide 20 - Slide

Riddle me this...
A girl is at the funeral of her mother. She meets a nice guy that she didn’t know who also was at the funeral and they hit it off. She was busy at the funeral and didn’t have time to ask him for his number before he left. She tried really hard to track him down, but no one knew who he was or how to contact him. A few days later her sister dies and the police suspect it to be a murder. Who killed her sister and why?

Slide 21 - Slide

Riddle me this...
A couple went to Hawaii for their honeymoon. Unfortunately, the husband returned home alone because his wife had died in a horrible boating accident. The police contacted the travel agent he booked the trip with and arrested him for murdering his wife. How did they know he did it?

Slide 22 - Slide

After today's lesson, what are your thoughts on this module?

Slide 23 - Open question