RDM - I1S - Safety & Security

• Praktische economie
• MBO
• Studiejaar 1

What do you think is the content of this work proces 4: Monitors Safety

Read HA 5:
Describe in key words what you need to do?

Read EXAM assignment 2 on page 9:
Describe in key words what you need to do

Which subjects / assignments are almost the same in HA 5 and Exam Ass 2

Check question Soc Resp Book:
1) Is chaper 3 about rule enforcement?
2) Is chapter 4 about behaviour at rule enforcement?
3) Is chapter 5 about Conversation Models and 5.4 about Public Rule breaking

House rules in the hotel
Can you think of some?

What is YOUR action if a guest is breaking a house rule? What do you tell the guest / which steps do you take

Are you familiar with the term
A1 behaviour?

1. YES
2. NO

Are you familiar with B2 Behaviour?

1. YES
2. NO

For the HA 5 and exam ass 2: do you understand how you can make a connecting to the theory if you are going to address a guest who is breaking a house rule?

1. YES
2. NO

As a FO employee: what is important to know concerning Fire Safety

Robbery: Check in chapter 11.9 of your HM & FO book (yellow one) what RAHW means

Which measures can a hotel take to prevent robbery?

Who experienced a first aid situation in your job?

Who is responsible in the hotel in case of a calamity?

1. Front Office Manager
2. Emergency Response co-ordinator
3. General Manager
4. Security